Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,851 Reviews)
Rating breakdown 27,851 reviews
5 Stars
23,926
4 Stars
3,095
3 Stars
523
2 Stars
147
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
1
Bad ever pricey phone
on October 10, 2025
Posted by: Jn1925
[This review was collected as part of a promotion.] The lifetime of this phone depends on the usb port charger. Many people including me has the problem with the usb charger. Right after 1 year warranty expires the phone started to have this problem. When you plug usb to charge a warning with annoying noises inform your usb port moisture and requires you to unplug, you can use wireless charger instead but you no longer be able to use android auto for map. I haved contacted with support team and they asked me to meet ubreakifix to repair. They have no more responsibility with the device. So disappointed for such a pricey phone. My advice is you must consider the long time quality instead bells and whistles phone like these.
Value
1
Response from Samsung USBy R&R Team, October 14, 2025
Hi Jn1925, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important the charging of your device is to you, and wanting to added usage of the charging port on your device for functionality with Android Auto. We hope you have been able to resolve this matter with our partners at UBreakIFix. We have provided a link to the Samsung Support Team if this is not the case and you would like further assistance with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
This product is ok
on October 10, 2025
Posted by: Deevirgo
[This review was collected as part of a promotion.] Its ok better than my 23 and has great picture quality just don't like service not great in my area
Value
3
Response from Samsung USBy R&R Team, October 14, 2025
Hi there Deevirgo, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced camera quality and capabilities on your new device. We have provided links to a few articles to help you troubleshoot the connection to your carrier on your device. We have also provided a link to the Samsung Support Team to assist you further if this experience continues, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Unmatched Power
on October 10, 2025
Posted by: Jvstn0
[This review was collected as part of a promotion.] Switching back to Samsung in itself was already a great decision. But specifically using the S25 Ultra for the past 2 months I have been blown away. The camera has been delightful especially with portrait photos and videos at concerts/shows. Using Google Gemini has been see less and beyond useful. Couldn't be more pleased with the results.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it best phone
on October 10, 2025
Posted by: Barrington1
[This review was collected as part of a promotion.] I must say this is the best galaxy phone I've ever had. It has everything that u would want ib a phone hands down
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Does All You would Want a Smart Phone To
on October 10, 2025
Posted by: Bleach
[This review was collected as part of a promotion.] Be it listening to books, watching videos, or playing games the phone does what I need it to without issue. Battery charges up quick and stays charged long. The Galaxy AI seems to work well though I avoid using it due to moral disagreements.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 ultra has a lot of great features.
on October 10, 2025
Posted by: PuncleRon
[This review was collected as part of a promotion.] The Galaxy AI is amazing. The cameras produce stunning pictures and videos. There's many features to check out. Buy one and you won't be disappointed. I know I wasn't.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best you can get in the US
on October 10, 2025
Posted by: Sofieyaz
[This review was collected as part of a promotion.] Been loving my Galaxy AI functions on my S25 Ultra. I'm not the best photo taker, so it helps me edit and magic things out to make my photos look professional.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Even better than the 24 ultra
on October 10, 2025
Posted by: Joef72
[This review was collected as part of a promotion.] I had the s24 ultra for about a year and a half and absolutely loved it and decided to upgrade and I could not be happier. My only negative is I wish the s pen would take pictures like the s24 did. That is the only change it is faster the display is better The camera is amazing!
Value
5
Written by a customer while visiting Samsung US