Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(23,823 Reviews)
Rating breakdown 23,823 reviews
5 Stars
20,437
4 Stars
2,620
3 Stars
451
2 Stars
143
1 Star
172
86%of customers recommend this product.
(
1,128 out of
1,314)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
3
Complicated but sturdy
on June 2, 2025
Posted by: TaintedSoull
[This review was collected as part of a promotion.] The new Samsung S25 Ultra comes equipped with what they call " Galaxy AI " and let me tell you, it makes me feel like a grandma and I'm just about to be in my 4th decade of life. I don't understand half how to even pull up the clock let alone learn all this AI stuff. Everything I do, it seems Galaxy AI wants to add/change what I'm trying to do. There must be a button or something I'm hitting to make it turn on. This phone is awesomely sturdy and seems well worth the expense; however, I need to make it work better for me. And that's not quite happening. I WISH there was some one that could virtually assist me since I'm also disabled and can't get out to a store to bug someone to teach me how to use this device. Pretty sad that as soon as I got this and locked in, the edge came around. Maybe I'll be fortunate and be able to upgrade soon.
Value
3
Response from Samsung USBy R&R Team, June 4, 2025
Hello TaintedSoul, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand that it can take time to learn all of the features and capabilities of your new device, and we would love to help you with resources. We have provided a link to the full device manual and the Samsung Support Team. These are the experts that can work with you through chat for all of your questions. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is absolutely amazing
on June 2, 2025
Posted by: Papo77
[This review was collected as part of a promotion.] I love the Samsung Galaxy s25 Ultra it has a Mason features the AI features are amazing top overall phone that I ever own
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good upgrade from last phone
on June 2, 2025
Posted by: psychociclon
[This review was collected as part of a promotion.] The overall phone quality is great. This phone feels lighter than my previous phone (s24 ultra). The screen is great as usual. I miss the bluetooth functionality of my stylus but this one is ok. The speakers sound good. The cameras for photos and videos are excellent as always. The design needs to be changed. It's old already. Samsung you're known to innovate so innovate.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy ever!
on June 2, 2025
Posted by: LenaRenee
[This review was collected as part of a promotion.] I use my device for streaming on all platforms, absolutely love the galaxy AI features.
Being able to use my phone to make notes or use the screen write feature makes life easier when needing to capture information quickly.
Also love the screen record capability.
Highly recommended this and all Samsung phones.
Being able to use my phone to make notes or use the screen write feature makes life easier when needing to capture information quickly.
Also love the screen record capability.
Highly recommended this and all Samsung phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
As good as it gets
on June 2, 2025
Posted by: MotoK468
[This review was collected as part of a promotion.] By far the smoothest easy operating Samsung phone I've ever had. No doubt things will continue to be improved upon but this phone is my favorite all time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device
on June 2, 2025
Posted by: Silvebear92
[This review was collected as part of a promotion.] Samsung has really stepped there game up. I love the galaxy AI, Its so easy to use and helps me in my daily activities. I highly recommend! Get out there and get your new samsung device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on June 2, 2025
Posted by: Clem1991
[This review was collected as part of a promotion.] I love all aspects of the phone from the blazing internet speeds to Galaxy AI helping editing photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features! Love the camera!
on June 2, 2025
Posted by: Reibie
[This review was collected as part of a promotion.] Everything about this new S25 ultra is great! The camera is the best by far! The Galaxy AI is also a nice have!
Value
5
Written by a customer while visiting Samsung US