Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,314 Reviews)
Rating breakdown 27,314 reviews
5 Stars
23,413
4 Stars
3,030
3 Stars
532
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
4
Great features
on October 23, 2025
Posted by: Teacher
[This review was collected as part of a promotion.] The features are great. But it would have been greater if the S Pen could take pictures like in the S 23 Ultra
Value
4
Response from Samsung USBy R&R Team, October 27, 2025
Hey Teacher, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with your device. We have provided a link to the full manual for your device to help you with the hand gestures and voice commands that are available to help you control your camera from afar. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Aaaaa
Verified Purchase:Yes
The phone doesn't come with the charger and missing cord
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, October 24, 2025
Hey there Aaaaa, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is to have a brand new device you may not be able to use because of missing accessories. In an effort to remove electronic waste from our environment, we no longer supply the charging adapter, and instead recommend using previous adapters from purchases with current devices. We have provided a link to the Samsung Support Team to assist you with the matter of the data cable not being included with your purchase. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
I did not feel much better than my old s22 ultra
on October 23, 2025
Posted by: Jjruiz
[This review was collected as part of a promotion.] I feel like my old galaxy s22 ultra took better pictures than this one, also the speed of the software is not noticeable. I miss to take selfies whit the pen (I used to do it frequently).
The battery life improved a 20%.
I'm waiting to see the new features on the s26 ultra in order to upgrade, I'm used to wait 2 of more years before upgrading but I feel like I'm still having an old phone.
The battery life improved a 20%.
I'm waiting to see the new features on the s26 ultra in order to upgrade, I'm used to wait 2 of more years before upgrading but I feel like I'm still having an old phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone the camera is amazing
on October 23, 2025
Posted by: MEROA8
[This review was collected as part of a promotion.] I have use Samsung products and my entire life so far I have no complaints,my new S25 Ultra one of the best so far with so many features and amazing camera.
I do recommend Samsung products.
I do recommend Samsung products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has the best camera. No issues.
on October 23, 2025
Posted by: RLoveme
[This review was collected as part of a promotion.] This phone is excellent for streaming with the large screen it provides a great viewing option. Galaxy AI is very helpful when searching for just about anything as well as for creating memos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Captured priceless moments
on October 23, 2025
Posted by: Galaxyisthelimit
[This review was collected as part of a promotion.] Camera is the best I used on a phone. Just used it to capture a concert and the play back is so clear in 8k. Editing the video a breeze with Ai software.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone choice!
on October 23, 2025
Posted by: M2monlym2m
[This review was collected as part of a promotion.] For a while now, Samsung's "Ultra" phones haven't been about revolutionary new hardware—they've been about refinement. The S24 Ultra was already so close to perfect that it was hard to see where Samsung could go next. The answer, it turns out, wasn't just to make the hardware better; it was to make it smarter. The Galaxy S25 Ultra is a masterpiece of refinement, but its true power lies in the massive leap forward for Galaxy AI, transforming this device from the best "phone" you can buy into the smartest assistant you can carry.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade!
on October 23, 2025
Posted by: Savannah
[This review was collected as part of a promotion.] I upgraded from the s23 ultra because I wanted better graphics and better battery life. I'm happy with the upgrade, and the new features including the Galaxy AI.
Value
5
Written by a customer while visiting Samsung US