Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8 out of 5
4.8
(27,092 Reviews)
Open Ratings Snapshot
Rating breakdown 27,092 reviews
5 Stars
23,268
4 Stars
3,003
3 Stars
516
2 Stars
145
1 Star
160
86%of customers recommend this product. 
(
1,028 out of 1,190
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
4 out of 5
4
It's a pretty good phone.There's some things that
on October 18, 2025
Posted by: Drewdown
[This review was collected as part of a promotion.] I've been considering the potential for the next generation of smartphones, and I have some thoughts. The current features are great, but there's always room for improvement, right? 🤔 First off, I'd love to see a significant leap in battery life to keep up with our busy lives. 🔋 Secondly, enhancing the camera's low-light performance would be amazing for capturing those perfect moments. 📸 In addition, a more intuitive user interface could streamline our daily interactions. ✨ Finally, I'm hoping for even more sustainable materials in the phone's construction. 🌱 Let's make this the best mobile experience yet! #Smartphone #TechImprovements #MobileTechnology #FutureofPhones
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is next level!
on October 18, 2025
Posted by: SAMLOV
[This review was collected as part of a promotion.] The S25 Ultra is the perfect phone for everyday use! No matter where, no matter what, the S25 Ultra has never let me down. With the all new snapdragon 8 elite I can do anything on my S25 Ultra without a problem. You name it! Whether it's gaming, streaming, photography, drawing, and etc. The S25 Ultra will never let you down.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 22, 2025
Hey Samlov, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this phone so perfect for your usage needs every day. We have shared a link to the Samsung Support Team for your convenience. This team of experts can assist you if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice phone
on October 18, 2025
Posted by: Zedd
Verified Purchase:Yes
#1 phone easy to use. Nice camera and memory. Just don't like the fact I have to lock screen to use my locked folder.
Response from Samsung USBy R&R Team, October 22, 2025
Hi Zedd, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are finding this device so easy to use every day. We have shared a link ot the complete manual for your device to help you best align the settings to your preferences. We have also provided a link to the Samsung Support Team if you hae questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good service
on October 17, 2025
Posted by: Talal
from New york
Expertise:Expert
Verified Purchase:Yes
Everything went smooth. The buying process and the trade was easy
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra
on October 17, 2025
Posted by: Jorge
from Bergen County, NJ
Expertise:Intermediate
Verified Purchase:Yes
Great phone for great price. Phone works great and has many features I never knew. I am so glad I invested in this phone and I recommend it to others.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 22, 2025
Hey Jorge, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that this device so wonderfully aligns to your usage preferences, and needs. We have shared a link ot the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Hidden tips &tricks
on October 17, 2025
Posted by: Decimatie
[This review was collected as part of a promotion.] Let's start saying the s25 ultra has amazed me with so much features, from the pen to the AI. I have just got my phone and I explore mostly everything.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
ADVANCED PHONE FROM GALAXY A SERIES
on October 17, 2025
Posted by: Tom Z
Verified Purchase:Yes
I'm still in the learning stage with my phone. Coming from a Galaxy A series to this phone has been a challenge. I'm impressed with a number of features and each discovery makes me happy with my purchase.
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Camera problems
on October 17, 2025
Posted by: Marcus
Verified Purchase:Yes
Camera unable to focus when you zoom in. Other than that 5 stars
Response from Samsung USBy R&R Team, October 20, 2025
Hi there Marcus, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not operating as intended. We have provided a link to an article to help you troubleshoot this experience with blurry photos. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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