Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8 out of 5
4.8
(27,092 Reviews)
Open Ratings Snapshot
Rating breakdown 27,092 reviews
5 Stars
23,268
4 Stars
3,003
3 Stars
516
2 Stars
145
1 Star
160
86%of customers recommend this product. 
(
1,028 out of 1,190
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5 out of 5
5
Samsung S25 ultra
on October 23, 2025
Posted by: Cbgbcash
[This review was collected as part of a promotion.] With the AI features on this phone it can literally help you with anything from pictures turn into drawings to know what restaurant you should try tonight I love it
The camera is amazing I compared the pixel 9 pro side by side and hands down the S25 took way better pics
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 24, 2025
Hey Cbgbcash, we are grateful for your feedback on your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the usage of your device, and finding the features of Galaxy so helpful to you every day. We hope you'll reach out to us again in the future any time you have questions, or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
If you're like me coming from the s22 ultra
on October 22, 2025
Posted by: DPaulaRD
[This review was collected as part of a promotion.] As the title says, if you come from there, you will see the change that I saw since I turned it on. The fluidity and autonomy are incredible, and you will love the photos you will take with your new equipment.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 24, 2025
Hi there DPaulaRD, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so pleased to hear you are enjoying the enhanced features and capabilities of your new device. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The real Galaxy in 7"
on October 22, 2025
Posted by: Franki94
[This review was collected as part of a promotion.] I feel like I can't get a better phone than the Galaxy S25 Ultra, it's like having everything on a 7" screen, studio quality photos, vivid and fluid videos, a workstation by activating dex with my Qled TV and using it as a work desk. With Artificial Intelligence it's another world, it helps me make the best decisions in everything, from educational games for my son, to the best oil for my car and all by just holding down the power button and sharing the screen, it can see in real time what I show it and give me the best decisions. I don't think this can be beaten, it's simply INCREDIBLE.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 24, 2025
Hey Franki94, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are amazed with the enhanced features, Galaxy AI, and display quality of your device. We hope you won't hesitate to reach out to us again if you ever have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This phone has so many features!
on October 22, 2025
Posted by: Luiseb
[This review was collected as part of a promotion.] I'm absolutely thrilled with my new device! The Samsung Galaxy S25 Ultra, with its impressive 1TB storage, has exceeded all my expectations. The camera capabilities are simply stunning, producing photos and videos of unparalleled clarity and detail. I've been particularly impressed by the integration of Galaxy AI, which has made everyday tasks incredibly intuitive and efficient. This phone truly feels like a glimpse into the future of mobile technology, and I couldn't be happier with my purchase. The only thing I did not like is that they removed the main functions of the S Pen.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 24, 2025
Hi Luiseb, we are grateful to you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are having such an amazing experience with your device, and finding it perfect for a range of daily tasks. We have shared a link to the Samsung Support Team for your convenience. They can work with you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's simple.....#1
on October 22, 2025
Posted by: DarylC
Verified Purchase:Yes
When you're the best there is not much else to say!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, October 24, 2025
Hey DarylC, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are finding this device to be the best for your usage needs. We have shared a link to a few resources to assist you in discovering additional features of your device, align the settings to your preferences, and answer any questions that come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent Phone! Love the Galaxy AI feature
on October 22, 2025
Posted by: RomyDC
[This review was collected as part of a promotion.] I have been using Samsung Galaxy S25 Ultra from 3 months and just love the phone. The performance of the phone is extremly good. I use the phone for almost all activities from playing games, emails, shopping, banking, calls, social media etc and all apps work excellent. The camera zoom can be zoomed to see moon surface (pictures attached). The Galaxy AI feature helps automate tasks and setup calender reminder.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 24, 2025
Hi there RomyDC, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the performance and usage of your new phone. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Is as ordered but..
on October 22, 2025
Posted by: Diana
from Los angeles
Expertise:Intermediate
Verified Purchase:Yes
Everything came in as I ordered, however 2 weeks in my speaker started to do some static sounds. Volume wasn't fully up when it did it. Only happened once, but I'm scared it's gonna be a on and off thing.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 23, 2025
Hello Diana, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra with us. We are happy to hear that you were initally pleased with the usage of your device. We have provided a link to a troubleshooting guide to assist you with the speakers on your device. We have also provided a link to the Samsung Support Team and your warranty information to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
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Samsung Community
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Facebook
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Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nothing exciting
on October 22, 2025
Posted by: Renat
from USA
Expertise:Intermediate
Verified Purchase:Yes
The unit is good but no different than s24 ultra. Even downgrade. The design is the same from s23 ultra. Cameras also pretty much the same. Cameras can't compete with Chinese brands. It's boring but recognizable. If you looking for unique experience s line isn't that.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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