Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,087 Reviews)
Rating breakdown 27,087 reviews
5 Stars
23,264
4 Stars
3,002
3 Stars
516
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
Best out of Samsung line
on October 30, 2025
Posted by: Sana22
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is more than just a smartphone — it’s an AI-driven powerhouse that redefines what “smart” truly means. From the moment you pick it up, you can feel how seamlessly Samsung’s Galaxy AI is integrated into every aspect of the experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is cool.
on October 30, 2025
Posted by: Crazee
[This review was collected as part of a promotion.] This phone is pretty awesome. It has lots of features. The AI is pretty awesome as well. The only thing that I dont like is that the S pen will eject sometimes by itself . Therefore it will fall out and get lost.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It's a legendary product, easy to use and meets al
on October 30, 2025
Posted by: BASSAM
[This review was collected as part of a promotion.] I use it for my daily life, my work, and artificial intelligence.
Value
5
Response from Samsung USBy R&R Team, October 31, 2025
Hi there Bassam, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are finding it so helpful for a range of daily tasks both personal and professional, and that Galaxy AI is such an added value to your experience. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the smooth experience of using this phone
on October 30, 2025
Posted by: S25UltraGalaxyAI
[This review was collected as part of a promotion.] I use my Galaxy AI enabled S25 Ultra phone to view videos in max video quality, click beautiful pictures and play games
Value
5
Written by a customer while visiting Samsung US
Posted by: JetstreamTom
from Carteret, NJ
Verified Purchase:Yes
I’ve been a loyal Galaxy S series user for the past nine years, starting from the iconic Galaxy S7 Edge all the way to my current device. Every generation has consistently impressed me with its power, performance, and premium experience. The Galaxy S25 Ultra feels like a natural continuation of that legacy — combining cutting-edge technology with the familiar excellence that defines the S series.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best Galaxy ever. The photos are clear
on October 30, 2025
Posted by: Lala1981
[This review was collected as part of a promotion.] The galaxy ai is great in every way and convient for all the information I need with one tap on the microphone
Value
5
Response from Samsung USBy R&R Team, October 31, 2025
Hi there Lala1981, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding this device to be so great for such a large range of tasks every day, and that it works so flawlessly for you. We have provided a link to the Samsung Support Team to assist you further if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Efficient amazing
on October 30, 2025
Posted by: 5051wos
[This review was collected as part of a promotion.] It works fast enough Galaxy Ai is super easy and very good performance for using
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The s pen has become completely useless
on October 30, 2025
Posted by: Krazy2h8
[This review was collected as part of a promotion.] I have always loved the ultra because of the features the s pen provided but the galaxy s25 ultra completely ruined that by removing the air commands. I used to LOVE being able to use my s pen... the only reason I rated this phone 2 stars instead of one is bc of the camera and AI picture and video options.. samsungs failure to utilize the S pen has made the ultra a complete failure bc its now just an over priced version of the galaxy plus.
Value
3
Response from Samsung USBy R&R Team, October 30, 2025
Hi there Krazy2h8, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that changes being made to accessories, and features you have used in the past can cause frustration. We have provided a link to an article to help you with the redesigned S Pen features. We have also shared a link to the complete manual to help you with hand gestures and voice commands you can also use with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US