Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,080 Reviews)
Rating breakdown 27,080 reviews
5 Stars
23,259
4 Stars
3,001
3 Stars
515
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Posted by: Karthik
Expertise:Expert
Verified Purchase:Yes
I upgraded from 3+ year old S22 ultra to S25 ultra. The battery is terrible. Charge drops to half by noon with very light usage. My old S22 ultra would have more than 70% at noon...Very disappointed...if Samsung does not fix this, my next phone will not a Samsung!
No, I would not recommend this to a friend.
Features
2
Response from Samsung USBy R&R Team, November 4, 2025
Hey Karthik, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important the all day battery life of your device is to you everyday. The intelligent battery of this device is designed to maximize automatically after a short period of usage and adjusting to your consumption habits. If this is not your experience, we have provided a link to a few troubleshooting guides to help you maximize the battery life manually. We have also provided a link to the Samsung Support Team to offer additional options to resolve this matter if it continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazingly hot phone
on November 3, 2025
Posted by: Sidmahajan13
[This review was collected as part of a promotion.] Wow this phone is so cool the galaxy Ai is fab it does everything u think of!
It has three cameras the best is the 200 mega pixel camera then it also has 100x zoom the video clarity is just wow
The battery life is the best in segment so its a must buy
It has three cameras the best is the 200 mega pixel camera then it also has 100x zoom the video clarity is just wow
The battery life is the best in segment so its a must buy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Please this will help so much
on November 3, 2025
Posted by: BrixkPG
[This review was collected as part of a promotion.] This phone is amazing i love it thia is awesome!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Birthday Gift Ever
on November 3, 2025
Posted by: Skylar
[This review was collected as part of a promotion.] Everything About this phone is hands down the best👌
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
I've been a galaxy user since by 1st galaxy Note 9. I recently traded my Galaxy s21 ultra for the new s25 Ultra. While I'm pleased with the phone and love the speed and the new functions, I was disappointed that there is no blue tooth s-pen anymore. I'm not sure why this was taken away but as a hard core Note user this was very disappointing especially since we gave this up when the Note was discontinued and the S21 was the replacement. Hopefully Samsung will return the function.
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on November 3, 2025
Posted by: Kyre
I love this phone, I like the rounded corners and the light weight, I like the display of the screen and the sound of the speakers, I like the battery life of this phone 10/10.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Matthew G
from Millbury, MA
Expertise:Intermediate
Verified Purchase:Yes
Samsung continues to deliver the best products. The Galaxy S25 Ultra is no different.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best of the best
on November 3, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Samsung galaxy s25 ultra, is one of the best phone, I ever used. I am always been samsung fan for years. Samsung have developed a lot from what Samsung galaxy used to be to what now Samsung ultra can do. The image eraser is the best app and the dynamic wall clock, I love it. Samsung never failed to amaze me with their performance while I play pubg. I love Samsung forever
Value
5
Written by a customer while visiting Samsung US