Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,077 Reviews)
Rating breakdown 27,077 reviews
5 Stars
23,256
4 Stars
3,001
3 Stars
515
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
1
Sent Back: They took away S-pen functionality
on November 5, 2025
Posted by: Star Mom
from Martinsburg, WV
Verified Purchase:Yes
I sent this phone back. I wouldn't have even purchased if I'd have known beforehand.
Why take away an established functionality? I hope it's brought back in the future.
We take a lot of group photos and the S-pen (Harry Potter wand as I call it) is my favorite part.
I hope to be able to have it on a newer phone in the future. Until then I'll use my S23 until someone slows it down to nonworking condition.
Why take away an established functionality? I hope it's brought back in the future.
We take a lot of group photos and the S-pen (Harry Potter wand as I call it) is my favorite part.
I hope to be able to have it on a newer phone in the future. Until then I'll use my S23 until someone slows it down to nonworking condition.
Features
1
Response from Samsung USBy R&R Team, November 6, 2025
Hi there Star Mom, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how important the ability to use your camera from a distance is to you for so many amazing moments you want to capture. We have shared a link to the complete manual for your device, that highlight the ways you can use hand gestures and voice commands to do these same tasks. We have shared a link to the Samsung Support Team who can answer any questions you may have about your Samsung products, and we appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Kris
from Tulsa
Expertise:Intermediate
Verified Purchase:Yes
This was one thing I totally missed . No more blue tooth S Pen would've probably been a deal breaker for me if I would've known that.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: VeO1
Verified Purchase:Yes
Best phone ever. Rugged, with very smooth screen that makes navigation a pleasurable experience.
Written by a customer while visiting Samsung US
Posted by: Agui
from San Antonio, Tx
Expertise:Beginner
Verified Purchase:Yes
LOVE, LOVE, LOVE. Battery life is amazing, software runs smoothly & so much to customize!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra: Automation Beast
on November 5, 2025
Posted by: Spence
[This review was collected as part of a promotion.] Samsung nailed it. My S25 ultra feels like a smart assistant glued to my palm. Modes and Routines kick in without me thinking, shifting profiles when I arrive at work, start the car, or walk back through my front door. Focus mode snaps distractions shut when I need to grind. Galaxy AI quietly amplifies everything, from circle to search and live translation to transcript summaries and smart photo tools that save me a lot of time. The camera and high resolution videos are ridiculous, crisp enough that work clips and family moments looks studio clean. Day to day, it is the little quality of life touches that add up, from smooth performance to the way it just knows what im trying to do. I wanted a phone that gets out of the way and helps me live better, faster, and calmer. This is it. 10/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product takes the best picture
on November 5, 2025
Posted by: LoveSangria319
[This review was collected as part of a promotion.] This phone is very dependable. You can use it for everything.
Value
5
Written by a customer while visiting Samsung US
Posted by: YAMB
from Arkansas
Expertise:Expert
Verified Purchase:Yes
I am in love with color, its functions, its camera seems like a marvel, I have always liked all Samsung products and to this day I still like its camera, it is something of another level, it is the phone system, it does not disappoint me and its spectacular capacity, I would like the load to last longer, but everything is excellent so far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, November 5, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the color, quality, and camera of your device. We have provided a link to the complete manual for your device to help you maximize your experience and discover features like Galaxy AI. We have also shared a link to the Samsung Support Team to offer additional assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: MX12
from Minneapolis, MN
Verified Purchase:Yes
Definitely holding on to this phone for the next 5 years. Love that they did away with the curved screens, that was a step back. Jet black is a must have.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US