Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,077 Reviews)
Rating breakdown 27,077 reviews
5 Stars
23,256
4 Stars
3,001
3 Stars
515
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
1
Horrible phone.
on November 10, 2025
Posted by: Chris123456
[This review was collected as part of a promotion.] Always freezes. Constantly having to reset it. Iphones are better
Value
1
Response from Samsung USBy R&R Team, November 11, 2025
Hi there Chris123456, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how important the uninterrupted usage of your device is to you every day, and we would love to help you troubleshoot this experience. We have provided links to articles to help you adjust the refresh rate, and resolve the freezing you mention experiencing. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on November 10, 2025
Posted by: KENTJ168
[This review was collected as part of a promotion.] I always used samsung phone but this phone is better than other , it does has a great camera and the LCD was unbelievable..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great design and performance.
on November 10, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The phone is perfect for everyday use in various aspects, both work and entertainment. The Galaxy AI is incredible as a video and photo editing tool. The cameras have endless possibilities for capturing amazing images. You can do your daily research tasks faster and easier with the help of AI. I can play high-resolution games smoothly without any problems. I feel like having a Samsung Galaxy S25 is having a world of possibilities in your hands.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Kool phone
on November 10, 2025
Posted by: QQQQQQ
[This review was collected as part of a promotion.] Cant use BT to control the Spen which is crazy.....
Value
3
Response from Samsung USBy R&R Team, November 11, 2025
Hi there QQQQQQ, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage of your phone. We have provided a link to an article to help you integrate the redesigned features of your S Pen in to your usage. We have also shared a link to the complete manual for your device to help you with hand gestures and voice commands you can also use with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love it and smooth but sometimes it glitches but g
on November 10, 2025
Posted by: Isaiahmanboy
[This review was collected as part of a promotion.] It's smooth and it glitches sometimes but asome and literally the best phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My experience with the S25 Ultra
on November 10, 2025
Posted by: Leyenxdd
[This review was collected as part of a promotion.] The phone design is clean with the titanium borders and with the rings on the camera, the cameras are incredible with good quality and the galaxy AI feature that let's you delete things in photo its amazing. The performance on the phone its on another level making you run anything on it, the battery duration is very optimized letting you use the phone for an entire day without worrying about your battery charge. Only downside I found on this phone it is the removal of the Bluetooth Spen but anything else is extremely good. I will recommend this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product! Always a samsung loyal!
on November 10, 2025
Posted by: Binibloo
[This review was collected as part of a promotion.] Galaxy AI is a fantastic feature that I use daily on my phone. This phone has made my life much more easier!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone to have
on November 10, 2025
Posted by: ETandtwins
[This review was collected as part of a promotion.] It really is a powerhouse for a device. It really helps easily track through and do the daily tasks easily. I have been streaming videos and sending mails and messages without any issues. The AI integration also helps with making tasks simpler and easier.
Value
5
Response from Samsung USBy R&R Team, November 12, 2025
Hi there ETandtwins, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are finding this device to be such an amazing powerhouse for your usage needs, and that Galaxy AI is helping you streamline so many daily processes. Please, reach out to us again in the future if you ever have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US