Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,292 Reviews)
Rating breakdown 27,292 reviews
5 Stars
23,395
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
2
Previous was better
on November 19, 2025
Posted by: Starting
[This review was collected as part of a promotion.] So this model has given me many issues first and most frustrating has been the drop of signal both internet and phone signal. That even when I requested a new one they asked me why after I told them all it did. Preferred my 22 Ultra that I could switch between 4g and 5g. This model does not have the option. But the most annoying one is the removal of the Bluetooth on the S-pen if I had know that before I upgrade I would have gotten the 24. Hopefully this second try with the S25 Ultra will work out but I'm already seeing the drop in internet connection thru cellular. Fix those issue maybe we can talk better.
Value
2
Response from Samsung USBy R&R Team, November 20, 2025
Hi there Starting, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the reliable connection of your device to your Wi-Fi and carrier are to you every day, and we would love to assist you in troubleshooting this experience. We have provided links to guides to assist you at your convenience. We have also shared a link to an article to help you integrate the redesigned S Pen features in to your usage. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
Product has great features. Pen is great!
on November 19, 2025
Posted by: TommyGuns
[This review was collected as part of a promotion.] Galaxy a I is a great feature on this phone.I really enjoy the processing speed.The pen makes for a very nice smooth transition.I can't wait to see what samsung has planned next
Value
4
Written by a customer while visiting Samsung US
Posted by: marco
from New York
Expertise:Expert
Verified Purchase:Yes
I have the Ultra series since 2021, the Galaxy series since I can remember, these are the best devices I had. Camera is amazing, system is great!, quality, construction, superb....
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Android on the market
on November 19, 2025
Posted by: Skylarlovessamsung
[This review was collected as part of a promotion.] What's not to love about this phone? Excellent features, camera does extremely. S Pen is very convenient when signing documents. Screen is large and this phone is compatible with so many devices. Galaxy AI is amazing and I dont see myself ever switching to anything unless it's a samsung product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My SAMSUNG makes me happy
on November 19, 2025
Posted by: Midnightshade
[This review was collected as part of a promotion.] Well let me start by saying that my SAMSUNG makes me happy, I have been a loyal samsung customer for the past 10+ years and I have been a satisfied customer ever since (except for the Zfold the first one really suck) but regardless of the battery issue (💥) I was there because samsung products in general are amazing 👏 🤩, maybe I'm not conveying my thoughts into words properly. But I really love my phone, every time I go on IG I find out a new feature that I didn't know existed, like for example the flowers icons displaying every time a get a notification, I mean amazing right!!! Or the director video thing were I can record something and myself at the same time, anywho, let me stop rambling. Long story short I can't really list all the reasons that my SAMSUNG makes me happy because I simply don't know everything that my Samsung can do. I would love to learn.
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey Midnightshade, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the usage of your device. and finding so many amazing features you love using every day for a range of tasks. We would love to hear from you again in the future any time you have questions or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Richard
from California
Expertise:Intermediate
Verified Purchase:Yes
This phone is great fast love the new camera pixels. Really need to have one. Thank you
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey Richard, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the features and camera quality of your new device. We have shared a link to the complete manual for your device to assist you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team if you have any questions as you continue exploring you device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Performance, Reliable, and High Quality
on November 19, 2025
Posted by: EverydayUser
[This review was collected as part of a promotion.] The Samsung S25 Ultra with Galaxy AI has fit easily into my everyday routine. Galaxy AI helps with simple tasks like organizing notes, rewriting text, and preparing quick summaries, which saves time when I’m working or studying.
Streaming movies, sports, and gaming feels smooth because of the fast performance and clear display. I can switch between apps without any slowdown, and the battery lasts long enough to get me through a full day of mixed use.
The camera quality has been great for capturing photos throughout the day, and the editing tools powered by Galaxy AI make adjustments quick and simple. The large screen also makes reading, browsing, and multitasking more comfortable.
Overall, the S25 Ultra has been a reliable device that handles both productive tasks and entertainment easily, making daily use more efficient and enjoyable.
Streaming movies, sports, and gaming feels smooth because of the fast performance and clear display. I can switch between apps without any slowdown, and the battery lasts long enough to get me through a full day of mixed use.
The camera quality has been great for capturing photos throughout the day, and the editing tools powered by Galaxy AI make adjustments quick and simple. The large screen also makes reading, browsing, and multitasking more comfortable.
Overall, the S25 Ultra has been a reliable device that handles both productive tasks and entertainment easily, making daily use more efficient and enjoyable.
Value
5
Written by a customer while visiting Samsung US
Posted by: Fabian
Expertise:Intermediate
Verified Purchase:Yes
This device represents a significant improvement over my previous model. Upgrading from the previous generation has provided a considerably enhanced user experience. The performance and features are a welcome enhancement. I am very pleased with the substantial upgrade in capabilities. This new device significantly surpasses its predecessor.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hi there Fabian, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding this device to be a significant improvement from previous devices, and that you are happy with the capabilities of your device. We would love to hear from you again in the future any time you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US