Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8 out of 5
4.8
(27,292 Reviews)
Open Ratings Snapshot
Rating breakdown 27,292 reviews
5 Stars
23,395
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5 out of 5
5
Great features
on November 20, 2025
Posted by: Mariposa
[This review was collected as part of a promotion.] Clear sound,long lasting battery life, good quality of pictures. What i love about it is the dual screen or split screen where you can manage to do 2 things at one. Easy to access the photos and video that youre trying to find even if its an old. Speaking of photo, love that the camera is very clear.and AI (gemini) makes my life easier when im trying a find info about something without typing it.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 20, 2025
Hey Mariposa, we are grateful for you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the display quality, battery life, and camera of your device. We love that you are able to use the features of Galaxy AI to help find information you are seeking, and enhance your experience with your camera. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love how much longer the battery last!
on November 20, 2025
Posted by: Poptartzftwsz
[This review was collected as part of a promotion.] I love everything about the phone so far still more to explore its features!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 20, 2025
Hey there Poptartzftwsz, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving everything about this new device, and that you are having such a wonderful time exploring all of the amazing features of your phone. Please, reach out to us again in the future any time you have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my galaxy
on November 19, 2025
Posted by: AMPerry
[This review was collected as part of a promotion.] Im loving my ultra. I've actually started using Galaxy AI to help make new logos for my job and the s pen is awesome for helping edit.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 20, 2025
Hey AMPerry, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are enjoying the usage of your phone, and finding Galaxy AI helpful for creating artwork for your job. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
They won't find anything better.
on November 19, 2025
Posted by: Halamadrid15
[This review was collected as part of a promotion.] The galaxy AI of my Samsung S25 Ultra is something that has no competition, it is a tool that I use daily to do everything in my day to day, from organizing meetings to designing business strategies. It is the best acquisition that I have made in a long time, I would not hesitate for a second to buy it. It is the jewel in the crown.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
the best phone I ever have
on November 19, 2025
Posted by: Thunderr84
[This review was collected as part of a promotion.] Galaxy's artificial intelligence is incredible. It's really well done. Integrated with the phone's operating system, it has spectacular options and features that continue to amaze me every day.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
An Excellent Phone
on November 19, 2025
Posted by: Mbhubbard89
[This review was collected as part of a promotion.] I got the S25 Ultra in October and have loved it. The phone is fast, responsive, and perfect for streaming. I usually have a video of some sort playing most of the day while working and the screen size is perfect for this. I also enjoy a few games, which the Ultra has no problem running. I also make a lot of use of Galaxy AI to edit photos and operate my phone handsfree while working or cooking, or while trying to wrangle my 14 month old. This has been the best Samsung phone I have owned.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Lacking. Where's the upgrades? Not even magnetic..
on November 19, 2025
Posted by: LaReign
First impressions here but already from my s22 ultra this phone has all the same features except downgraded front camera & down graded s pen. I only switched because I was forced to. My phone stopped working because the update wouldn't download. & I know I could've just went online & downloaded it through the computer but what a hassle & would i need to repeat this every update? Ew.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, November 20, 2025
Hey LaReign, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not meeting your expectations. We have provided links to articles to help you with the different features of your camera and your S Pen. We have also shared a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on November 19, 2025
Posted by: Dest
Expertise:Intermediate
Verified Purchase:Yes
This is a great phone! Ive had the s22+ for the past 3 years and finally upgraded to the ultra. It s a huge difference! The camera is far more detailed and fun to play with. The extra ram and storage space keeps my phone running smoothly and faster than before. My hotspot works better as well. It is a pretty phone, the cameras do stick out really far though so cases are a must if you are accident peone like me. Overall I am.very pleased with the purchase.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
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