Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,292 Reviews)
Rating breakdown 27,292 reviews
5 Stars
23,395
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
The camera is phenomenal.
on November 20, 2025
Posted by: Eljefe
[This review was collected as part of a promotion.] I haven't allways had samsung phones i switch around brands allot. Ever since the galaxy s3 I've had a number of galaxy phones from the s3 to the s25 ultra I own now. By far best quality phones out there. I use my camera daily from personal photos of nature or traffic to photos for work out in the rain. Galaxy phones have allways been a must have item for me with the water resistance being one of my main reasons for owning the phone. Sometimes I have to dip it in the water to get a clear picture of my work and I trust no other phone with that capability. The AI features are a plus and fun to use hands free commands from making pictures or art pieces to making simple commands like opening an app real simple and easy to use. Overall great line of phones.
Value
5
Response from Samsung USBy R&R Team, November 21, 2025
Hi Eljefe, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the enhanced features of your device, especially the camera, and that Galaxy AI is making your overall usage experience of your device even better. Please, reach out ot us again in the future any time you have questions, or additional feedback you would like to share with us about your Samsung products. Thank you for being a Samsung custmoer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Awesome!!!
on November 20, 2025
Posted by: Tatertotis2hot
[This review was collected as part of a promotion.] Great camera, nice construction and pretty Galaxy AI is sexy!
Value
4
Response from Samsung USBy R&R Team, November 21, 2025
Hey Tatertotis2hot, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the features of your device, and that you are finding Galaxy AI to be such a great addition to your experience. We have shared a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Functional nothing special
on November 20, 2025
Posted by: Slowgo
[This review was collected as part of a promotion.] So I borrowed a Galaxy s25 ultra to replace my Galaxy Note 9 cuz the battery in the 9 was starting to go be honest I kind of regret updating yet I kind of wish I'd waited a little longer there's nothing wrong with the s25 it's just there's nothing really special about it either the pen is a worse version than previous years well some of the features it had in the s24 I lost several sensors that were in the note 9 for instance heart rate, retina scanner, and didn't gain anything in their place. The AI is not really all that spectacular I am actually technically using Google's though so maybe that has something to do with it but I've never really liked the Samsung assistant so I'm honestly disappointed with it and I think next time it's time to upgrade I'll look around at some other brands their flagship doesn't have anything special listed on it I just don't feel that it's worth it anymore it's unfortunate because I really like the hardware and all but for the price just don't feel like I'm getting what I used to get from Samsung
Value
2
Response from Samsung USBy R&R Team, November 21, 2025
Hi Slowgo, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device after a longer period of time can come with a bit of a learning curve as you adjust to the changes in the features and usage. The health metrics have mostly been transitioned in to wearable devices we have available as this allows for continuous health tracking, more accurate measurements, and allows for passive tracking for sleep patterns and more. We have shared a link to an article to help you with the redesigned S Pen features to help you integrate them in to your usage. We have also provided a link to the complete manual for your device to help you discover all of the amazing capabilities of your new device, and best align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Bjmyers
Verified Purchase:Yes
Going from the samsung s10+ to a new phone was so easy. No issues at all
I would recommend this to a friend!
Response from Samsung USBy R&R Team, November 21, 2025
Hey Bjmyers, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that upgrading to your new device after a few years has been seamless and easy for you. We have shared a link to the manual for your device to help you discover everything this amazing powerhouse of a device can do, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Absolutely love this phone!! I've had several Galaxy phones, the camera on this phone is Amazing!!! Thank you!!!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, November 21, 2025
Hey Becky Brown, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how much you love this phone, and that you are having so much fun capturing amazing photos and videos with your device. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you with any questions that may come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device
on November 20, 2025
Posted by: Naiadx
[This review was collected as part of a promotion.] I love my device and use it for most all of my technology needs. The only thing I had to get use to was swiping from the top to swiping from the corner for quick access to some features, but no big deal. Takes great pictures with definition and high pixels. I love the Galaxy AI features for information/ research and improving my productivity.
Value
5
Response from Samsung USBy R&R Team, November 21, 2025
Hi there Naiadx, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding this device so capable of taking care of all of your technology needs every day, and that Galaxy AI has made your usage and searching with your device easier. We have shared a link to the Samsung Support Team for your convenience, if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Alex
Verified Purchase:Yes
all is good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from Samsung USBy R&R Team, November 20, 2025
Hey there Alex, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so pleased to hear that you are so pleased with the usage of your device, and finding it all good for your needs. We have shared a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on November 20, 2025
Posted by: Alyce85x4k
[This review was collected as part of a promotion.] Galaxy ai works great. The camera functions are amazing. Love the s-pen features. Excited about soon updates
Value
5
Response from Samsung USBy R&R Team, November 20, 2025
Hey there Alyce85x4k, thank you for reaching out to us with your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are loving so many amazing features of your device including the camera and Galaxy AI. We would love to hear from you again in the future any time you have questions or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US