Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,291 Reviews)
Rating breakdown 27,291 reviews
5 Stars
23,394
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
The best ever phone
on November 22, 2025
Posted by: Saichekka
[This review was collected as part of a promotion.] This phone is filled with a lot of features, simply loved it.
Value
5
Written by a customer while visiting Samsung US
Posted by: Emiguel
from Texas
Expertise:Expert
Verified Purchase:Yes
According to the expectation, very top performance, battery works all day, amazing screen and camera.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Like it, but...
on November 22, 2025
Posted by: PharmersDaughter
[This review was collected as part of a promotion.] I am enjoying the upgrades on this phone such as the Galaxy AI (I was forced to upgrade from my Note 10+, as many services told me my phone would not longer be supported. Kudos to Samsung though, that phone had absolutely no issues for being as old as it was! So sad I had to upgrade)
Things I like about the Galaxy Ultra:
1. LOVE that it still has a pen! I use the pen ALL. THE. TIME. It is so convenient and helpful in mobile games where precision is helpful.
2. The size is comparable to my Note 10+. This was a must for me, as my vision isn't great and a larger screen helps see more at a time when I have to make things larger. It still fits in all my pockets (women's jeans- IYKYK)
3. The battery has been great so far. I like the "batter saver" or whatever it's called to keep it from overcharging as well as monitoring for apps using a lot of power.
4. The Galaxy AI functions have been a nice addition. I was never really a huge fan of Bixby and disabled it on my other devices. I've played around with the photo editing a bit, which is fun. I also like the Samsung note help functions.
Things I like about the Galaxy Ultra:
1. LOVE that it still has a pen! I use the pen ALL. THE. TIME. It is so convenient and helpful in mobile games where precision is helpful.
2. The size is comparable to my Note 10+. This was a must for me, as my vision isn't great and a larger screen helps see more at a time when I have to make things larger. It still fits in all my pockets (women's jeans- IYKYK)
3. The battery has been great so far. I like the "batter saver" or whatever it's called to keep it from overcharging as well as monitoring for apps using a lot of power.
4. The Galaxy AI functions have been a nice addition. I was never really a huge fan of Bixby and disabled it on my other devices. I've played around with the photo editing a bit, which is fun. I also like the Samsung note help functions.
What I dislike:
1. It is almost impossible to use the pen with any kind of magnetic phone holder.
2. The pen is not the same color as my phone. My blue Note 10+ had a nice, shiny blue pen that matched the phone. Not a huge deal, but the brown/tan is not cute.
3. The buttons and pen are all on the opposite side as my previous phone. Its driving me crazy trying to relearn.
1. It is almost impossible to use the pen with any kind of magnetic phone holder.
2. The pen is not the same color as my phone. My blue Note 10+ had a nice, shiny blue pen that matched the phone. Not a huge deal, but the brown/tan is not cute.
3. The buttons and pen are all on the opposite side as my previous phone. Its driving me crazy trying to relearn.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use and perfect functions for everyday.
on November 22, 2025
Posted by: Eastenn31
[This review was collected as part of a promotion.] The ai is amazing and extremely helpful. Easy to use functionality all around and works great for every day use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice doing
on November 22, 2025
Posted by: kerryjerry
[This review was collected as part of a promotion.] Galaxyai my favorites device I love it so much and the side brought me joy
Value
3
Response from Samsung USBy R&R Team, November 24, 2025
Hi Kerryjerry, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear you are enjoying the features of Galaxy AI on your new device. We provided a link to the complete manual to help you discover all of the amazing capabilities of your device, and best align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It's an excellent device, I have no complaints
on November 22, 2025
Posted by: Cachorro6677
[This review was collected as part of a promotion.] Since I bought my Samsung device, everything has been wonderful. Its AI is incredibly useful for editing photos I take with my friends and girlfriend, and for editing my videos, since I'm a content creator on various platforms. It makes my life so much easier with its diverse options, like removing background noise. The phone's camera is excellent and performs perfectly for my daily use. As a content creator, it makes using social media so much easier. The phone reminds me when to upload a post because I always set a reminder on it, which is a huge help. The battery life and performance are excellent, the camera is extraordinary, and the versatility is perfect—it's everything I need
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to customize
on November 22, 2025
Posted by: Chrissy18
[This review was collected as part of a promotion.] I just switched to the Galaxy S25 from a pixel and so far I enjoy the customization and easy to use features. I love having the stylus available if I need it, and I changed the sound to a lightsaber! I haven't used the Galaxy AI feature as much yet since I'm still learning the phone. So far, enjoying the change!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
More than just a phone
on November 22, 2025
Posted by: BeeJay84
[This review was collected as part of a promotion.] The S25 Ultra is a remarkable achievement in the realm of technology, offering an unparalleled experience. Its stunning photos capture the essence of every moment with exceptional clarity and detail. The night photography capabilities are nothing short of extraordinary, revealing the beauty of the world even in the darkest of nights. The 8K videos it produces are a testament to its superior performance, delivering crisp and vibrant visuals. The GEMINI AI feature further enhances this device, providing intelligent and intuitive functionalities. This combination of advanced technology and user-friendly design sets a new standard in the industry. The S25 Ultra truly stands out as a work of art in its own right.
Value
5
Written by a customer while visiting Samsung US