Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,069 Reviews)
Rating breakdown 27,069 reviews
5 Stars
23,249
4 Stars
3,000
3 Stars
515
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Posted by: Diaa Almomani
from Washington
Expertise:Intermediate
Verified Purchase:Yes
The most disappointing thing about the phone is that the pen doesn’t have Air Actions features and sometimes lags. It’s not Samsung’s best.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy R&R Team, November 19, 2025
Hi there Diaa Almomani, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with your device, and we would love to help you have the best possible experience every day. We have provided a link to an article to help you integrate the redesigned features of your S Pen in to your usage. We have also provided a link to the Samsung Support Team if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Use the Galaxy S25 Ultra’s S Pen
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera, amazing ease of usage
on November 19, 2025
Posted by: Nismojoes13
[This review was collected as part of a promotion.] Awesome for everyday use and business use. Gaming, streaming, social media, photography or just basic usage this is THE phone for your family.
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hi there Nismojoes13, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how awesome this phone has been for both your personal and professional uses, and that your gaming and scrolling have been such a highlight. Please, reach out to us again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
It's an amazing tool!
on November 19, 2025
Posted by: Tanabanana
[This review was collected as part of a promotion.] This phone has changed the way i go about my day from keeping up with tasks to taking multiple photos of my two dogs to sharing pictures of my cooking. I also use it to help keep up with work tasks.
Value
5
Written by a customer while visiting Samsung US
Posted by: Martin
from Austin
Expertise:Expert
Verified Purchase:Yes
Good only need add farsi language to Ai assistant , because can not use ai language
Response from Samsung USBy R&R Team, November 19, 2025
Hey there Martin, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and capabilities of your new phone. We are constantly adding additional language packages to the Galaxy AI Live Translate feature on your device, and your wish for a specific language is helpful to us in knowing what our customers are seeking with their chosen device. Please, reach out to us again in the future with additional features you would like to see, or questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
All notes
on November 19, 2025
Posted by: Chuckyt
[This review was collected as part of a promotion.] Ok ive had everysingle note yo u guys have made loved me 24ultra I love my current 25ultra love it too
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey Chuckyt, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you have always loved your Samsung devices, and that this new one is no exception to your love. We have provided a link to the complete manual for your device to help you discover additional features like Galaxy AI and integrate them in to your usage. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
With AI and its booming release S25 is a must have
on November 19, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] AI is everywhere now and many people don't know where to start, what's out there or how to use it in everyday life.
MY S25 changed the game for me. My life even. It was built for use with AI and its structure is user friendly to introduction to the crazy powerful ways to incorporate AI into your life. I had no idea the ways it was going to become an extension of myself and what im capable of. I can utilize multiple different AI technologies from multiple providers and sources under the guidance of the starter instructions that come with every feature. I can graph carts, sift data. Find my devices ask any question literally and have ten of thousands of pages of internet information consolidated and fact checked then presented to me with reliability at the snap of a finger. Literally. I paired it with my galaxy watch where I can use hand gestures and movements to make commands or open and navigate apps. Phone calls. You name it! And its ability to edit videos, sound, interviews, photos whatever you can think of. Im not even half way done with the capabilities!
I was largely unexpirienced with computer stuff but one simple question of "what's this? Followed by a screen shot literally stopped a cyber attacker ins his tracks as my AI educated me on what I was looking at.
Then educated me on what to do about it. All done in plainly spoken user friendly ways it was like I had no stress hadleing what would be a terrible and stressful situation!
MY S25 changed the game for me. My life even. It was built for use with AI and its structure is user friendly to introduction to the crazy powerful ways to incorporate AI into your life. I had no idea the ways it was going to become an extension of myself and what im capable of. I can utilize multiple different AI technologies from multiple providers and sources under the guidance of the starter instructions that come with every feature. I can graph carts, sift data. Find my devices ask any question literally and have ten of thousands of pages of internet information consolidated and fact checked then presented to me with reliability at the snap of a finger. Literally. I paired it with my galaxy watch where I can use hand gestures and movements to make commands or open and navigate apps. Phone calls. You name it! And its ability to edit videos, sound, interviews, photos whatever you can think of. Im not even half way done with the capabilities!
I was largely unexpirienced with computer stuff but one simple question of "what's this? Followed by a screen shot literally stopped a cyber attacker ins his tracks as my AI educated me on what I was looking at.
Then educated me on what to do about it. All done in plainly spoken user friendly ways it was like I had no stress hadleing what would be a terrible and stressful situation!
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey there Staralexzander7, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much of a life-changing experience you've had thus far with your device for all of your daily needs, and that you are finding Galaxy AI just another amazing feature you use every day. Please, reach out to us again any time you have questions, or additional feedback you would like to share with us about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s25 ultra 512gb
on November 19, 2025
Posted by: Pwnenoobs
[This review was collected as part of a promotion.] Galaxy Ai updates make the phone more fun and engaging to use and the sleek design of the phone gives it a better look and feel. The Ai camera and photo features are pretty cool too. Erased some unwanted audio from a video and was impressed at how easy it was with zero quality loss. Very compatible and seamless integration with my car in android auto. I also enjoy the flat screen over the edged screen of the 23 ultra. Just a more luxurious and hugh quality feeling phone. Can't wait to see what comes next!
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are enjoying the amazing capabilities of your device, and that you are capturing amazing photos and videos with your phone. Please, don't hesitate to reach out to us again any time you have questions or additional thoughts about your Samsung devices you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love the smooth performance of the S2
on November 19, 2025
Posted by: MemeJoey
from Robbins,NC
Expertise:Expert
Great phone , every aspect is awsome. This is the best phone I have had yet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey MemeJoey, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such an amazing experience with your device, and that it feels like the best one you've ever had. We have provided a link to the full manual for your device to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US