Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,069 Reviews)
Rating breakdown 27,069 reviews
5 Stars
23,249
4 Stars
3,000
3 Stars
515
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5
They won't find anything better.
on November 19, 2025
Posted by: Halamadrid15
[This review was collected as part of a promotion.] The galaxy AI of my Samsung S25 Ultra is something that has no competition, it is a tool that I use daily to do everything in my day to day, from organizing meetings to designing business strategies. It is the best acquisition that I have made in a long time, I would not hesitate for a second to buy it. It is the jewel in the crown.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
the best phone I ever have
on November 19, 2025
Posted by: Thunderr84
[This review was collected as part of a promotion.] Galaxy's artificial intelligence is incredible. It's really well done. Integrated with the phone's operating system, it has spectacular options and features that continue to amaze me every day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An Excellent Phone
on November 19, 2025
Posted by: Mbhubbard89
[This review was collected as part of a promotion.] I got the S25 Ultra in October and have loved it. The phone is fast, responsive, and perfect for streaming. I usually have a video of some sort playing most of the day while working and the screen size is perfect for this. I also enjoy a few games, which the Ultra has no problem running. I also make a lot of use of Galaxy AI to edit photos and operate my phone handsfree while working or cooking, or while trying to wrangle my 14 month old. This has been the best Samsung phone I have owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Lacking. Where's the upgrades? Not even magnetic..
on November 19, 2025
Posted by: LaReign
First impressions here but already from my s22 ultra this phone has all the same features except downgraded front camera & down graded s pen. I only switched because I was forced to. My phone stopped working because the update wouldn't download. & I know I could've just went online & downloaded it through the computer but what a hassle & would i need to repeat this every update? Ew.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, November 20, 2025
Hey LaReign, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not meeting your expectations. We have provided links to articles to help you with the different features of your camera and your S Pen. We have also shared a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Dest
Expertise:Intermediate
Verified Purchase:Yes
This is a great phone! Ive had the s22+ for the past 3 years and finally upgraded to the ultra. It s a huge difference! The camera is far more detailed and fun to play with. The extra ram and storage space keeps my phone running smoothly and faster than before. My hotspot works better as well. It is a pretty phone, the cameras do stick out really far though so cases are a must if you are accident peone like me. Overall I am.very pleased with the purchase.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
2
Previous was better
on November 19, 2025
Posted by: Starting
[This review was collected as part of a promotion.] So this model has given me many issues first and most frustrating has been the drop of signal both internet and phone signal. That even when I requested a new one they asked me why after I told them all it did. Preferred my 22 Ultra that I could switch between 4g and 5g. This model does not have the option. But the most annoying one is the removal of the Bluetooth on the S-pen if I had know that before I upgrade I would have gotten the 24. Hopefully this second try with the S25 Ultra will work out but I'm already seeing the drop in internet connection thru cellular. Fix those issue maybe we can talk better.
Value
2
Response from Samsung USBy R&R Team, November 20, 2025
Hi there Starting, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the reliable connection of your device to your Wi-Fi and carrier are to you every day, and we would love to assist you in troubleshooting this experience. We have provided links to guides to assist you at your convenience. We have also shared a link to an article to help you integrate the redesigned S Pen features in to your usage. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Different connection options for your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00089062/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Product has great features. Pen is great!
on November 19, 2025
Posted by: TommyGuns
[This review was collected as part of a promotion.] Galaxy a I is a great feature on this phone.I really enjoy the processing speed.The pen makes for a very nice smooth transition.I can't wait to see what samsung has planned next
Value
4
Written by a customer while visiting Samsung US
Posted by: marco
from New York
Expertise:Expert
Verified Purchase:Yes
I have the Ultra series since 2021, the Galaxy series since I can remember, these are the best devices I had. Camera is amazing, system is great!, quality, construction, superb....
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US