Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8 out of 5
4.8
(27,069 Reviews)
Open Ratings Snapshot
Rating breakdown 27,069 reviews
5 Stars
23,249
4 Stars
3,000
3 Stars
515
2 Stars
145
1 Star
160
86%of customers recommend this product. 
(
1,028 out of 1,190
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
5 out of 5
5
Love my new Samsung utra25.
on November 20, 2025
Posted by: Bjmyers
Verified Purchase:Yes
Going from the samsung s10+ to a new phone was so easy. No issues at all
I would recommend this to a friend!
Response from Samsung USBy R&R Team, November 21, 2025
Hey Bjmyers, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that upgrading to your new device after a few years has been seamless and easy for you. We have shared a link to the manual for your device to help you discover everything this amazing powerhouse of a device can do, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra
on November 20, 2025
Posted by: Anonymous
Verified Purchase:Yes
Absolutely love this phone!! I've had several Galaxy phones, the camera on this phone is Amazing!!! Thank you!!!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, November 21, 2025
Hey Becky Brown, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how much you love this phone, and that you are having so much fun capturing amazing photos and videos with your device. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you with any questions that may come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent device
on November 20, 2025
Posted by: Naiadx
[This review was collected as part of a promotion.] I love my device and use it for most all of my technology needs. The only thing I had to get use to was swiping from the top to swiping from the corner for quick access to some features, but no big deal. Takes great pictures with definition and high pixels. I love the Galaxy AI features for information/ research and improving my productivity.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 21, 2025
Hi there Naiadx, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding this device so capable of taking care of all of your technology needs every day, and that Galaxy AI has made your usage and searching with your device easier. We have shared a link to the Samsung Support Team for your convenience, if you ever have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Highly recommend!
on November 20, 2025
Posted by: Alex
Verified Purchase:Yes
all is good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from Samsung USBy R&R Team, November 20, 2025
Hey there Alex, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so pleased to hear that you are so pleased with the usage of your device, and finding it all good for your needs. We have shared a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the features
on November 20, 2025
Posted by: Alyce85x4k
[This review was collected as part of a promotion.] Galaxy ai works great. The camera functions are amazing. Love the s-pen features. Excited about soon updates
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 20, 2025
Hey there Alyce85x4k, thank you for reaching out to us with your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are loving so many amazing features of your device including the camera and Galaxy AI. We would love to hear from you again in the future any time you have questions or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features
on November 20, 2025
Posted by: Mariposa
[This review was collected as part of a promotion.] Clear sound,long lasting battery life, good quality of pictures. What i love about it is the dual screen or split screen where you can manage to do 2 things at one. Easy to access the photos and video that youre trying to find even if its an old. Speaking of photo, love that the camera is very clear.and AI (gemini) makes my life easier when im trying a find info about something without typing it.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 20, 2025
Hey Mariposa, we are grateful for you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the display quality, battery life, and camera of your device. We love that you are able to use the features of Galaxy AI to help find information you are seeking, and enhance your experience with your camera. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love how much longer the battery last!
on November 20, 2025
Posted by: Poptartzftwsz
[This review was collected as part of a promotion.] I love everything about the phone so far still more to explore its features!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 20, 2025
Hey there Poptartzftwsz, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving everything about this new device, and that you are having such a wonderful time exploring all of the amazing features of your phone. Please, reach out to us again in the future any time you have questions, or want to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my galaxy
on November 19, 2025
Posted by: AMPerry
[This review was collected as part of a promotion.] Im loving my ultra. I've actually started using Galaxy AI to help make new logos for my job and the s pen is awesome for helping edit.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 20, 2025
Hey AMPerry, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are enjoying the usage of your phone, and finding Galaxy AI helpful for creating artwork for your job. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
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