Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8
(27,287 Reviews)
Rating breakdown 27,287 reviews
5 Stars
23,390
4 Stars
3,027
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Posted by: KimP
from California
Expertise:Intermediate
Verified Purchase:Yes
Beautiful phone. Missed my Note. This is very comparable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Magnificent
on December 3, 2025
Posted by: Fitness11
[This review was collected as part of a promotion.] This phone is lightning fast in processing. I'm able to stream and game, search the web effortlessly! I love the design and it feels good in my hands!
I love using the stylus for not taking and scrolling!!
The camera is the best around that I've witnessed!! Samsung has always been the top dog in the industry as far as phones are concerned!
Value
5
Written by a customer while visiting Samsung US
Posted by: Jenny
Verified Purchase:Yes
Very good phone ,with large display , very fast , good camera
Written by a customer while visiting Samsung US
Posted by: K Hall
from Memphis TN
Expertise:Expert
Verified Purchase:Yes
I upgraded from the S20 Ultra. I love Samsung Products.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ramsey
from Philadelphia, PA
Expertise:Intermediate
Verified Purchase:Yes
The body the S25 Ultra delivers on raw power and software polish, but in day-to-day use it often fails to deliver a full work-day on a single charge, even with moderate use. images occasionally come out washed out or show visible streaks under strong light, which undermines what should otherwise be a flagship-level camera.
Response from Samsung USBy R&R Team, December 3, 2025
Hey Ramsey, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day for a range of tasks, and needing the lasting battery life and camera quality. We have provided links to troubleshooting guides to assist you with both of these matters. We have also shared a link to the Samsung Support Team to assist you further if these frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra was the right choice!
on December 3, 2025
Posted by: TurgMcFinniken
[This review was collected as part of a promotion.] Recently upgraded my phone from an old s21 to the s25 Ultra. Boy was it a huge leap! I can't get over how great the camera looks. I typically don't use many AI features, but the Galaxy AI options when it comes to cleaning up photos, or animating the weather onto my lock screen photo are really cool.
The phone runs smooth, doesn't freeze up on apps like my old device. The s-pen is also very handy and feels surprisingly tough for it's size.
Overall very happy with my new phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing capabilities!
on December 3, 2025
Posted by: Mykidsmom
[This review was collected as part of a promotion.] I use my device for everything! Galaxy AI helps get it all done.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on December 3, 2025
Posted by: NefJker
[This review was collected as part of a promotion.] Phone has been great, quick, long lasting and helpful. Love the camera on this phone, low light picture look awesome on it. Battery has been great even on heavy use days for me I can usually make it home without worrying about it going dead. Galaxy AI has also been helpful as it can often help me find find products or information.
Value
5
Written by a customer while visiting Samsung US