Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Average customer rating
4.8 out of 5
4.8
(22,114 Reviews)
Open Ratings Snapshot
Rating breakdown 22,114 reviews
5 Stars
19,015
4 Stars
2,413
3 Stars
419
2 Stars
123
1 Star
144
87%of customers recommend this product. 
(
1,020 out of 1,176
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Trianium Whitesilver
Customer Rating
2 out of 5
2
Its alright bring back Bluetooth spen
on February 13, 2026
Posted by: Yuri odelehr
from Missouri
Expertise:Expert
Verified Purchase:Yes
I want a Bluetooth s-pen like with TikTok scrolling or something its a down graded but yet same version of a s24
Features
2 out of 5
2
Performance
5 out of 5
5
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 17, 2026
Hello Yuri odelehr, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have enjoyed using features in the past that have been changed. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Favorite Phone
on February 22, 2026
Posted by: Anonymous
from Florida
Verified Purchase:Yes
I love this phone more than any other Samsung I've owned! I love how big and clear the screen is! Also the battery life is fantastic, and I don't have to worry about low power mode being on all the time. I'm quite the doom scroller, so TikTok, YouTube, and Twitch running for hours with my battery lasting all day is amazing!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 23, 2026
Hi there Dez C, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are loving your device for the display quality and battery life you are experiencing. We have provided links to resources to help you discover additional capabilities like Galaxy AI, align the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S25 Ultra
on March 6, 2026
Posted by: JesseM
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
Love the phone but wish I had waited for the S26 Ultrs
I would recommend this to a friend!
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Does not compare to the Samsung Note
on March 9, 2026
Posted by: Rosie
Verified Purchase:Yes
I wish I didn't change models. Very cumbersome when switching from a Samsung note model
Response from Samsung USBy R&R Team, March 10, 2026
Hey Rosie, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a learning curve that can cause frustration as you adjust to the changes from one device to another. We have provided links to resources to help you discover the differences in your new device, align the settings to your preferences, and answer any questions you may have about your phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Wonderful phone
on March 10, 2026
Posted by: Don Dave
Verified Purchase:Yes
S25 ultra one of the best. Definitely recommend. Everyone Suppose to got one
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Integration operation
on March 11, 2026
Posted by: MikelKelly
[This review was collected as part of a promotion.] This has got to be the best Galaxy AI android I have ever bought. The intuitive integration with its operation is above and beyond the bar.
And so far there is nothing I can complain about. The camera and video makes you look like a professional
And the ability to make all kinds of adjustments is fantastic. With this phone, you can feel limitless with the ability to do anything that's possible.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good Phone
on March 12, 2026
Posted by: JayJay
[This review was collected as part of a promotion.] So far so good. Have been using Samsung devices for a long time and have not been disappointed. Get lots of compliments for the camera quality. Light and fits most places easily.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The camera and AI in this device are great.
on March 12, 2026
Posted by: LuchoB
[This review was collected as part of a promotion.] The camera captures better pictures in the dark. The AI offers more advanced choices then my precious phone. The edges feel better on my hand and my fingers do not go into the screen accidentally when I hold it. It is a bit pricey.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 12, 2026
Hi there LuchoB, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are so pleased with the amazing camera quality, and Galaxy AI usage on your device. We would love to hear from you again in the future if you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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