Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Silverblue
Average customer rating
4.8
(25,599 Reviews)
Rating breakdown 25,599 reviews
5 Stars
21,970
4 Stars
2,816
3 Stars
487
2 Stars
151
1 Star
175
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Silverblue
Customer Rating
5
S25 Ultra Review
on February 7, 2025
Posted by: Caynade
[This review was collected as part of a promotion.] Finally switched to Andriod after 10 years of iPhone, and the s25 ultra blew my mind. This phone has everything i ever need and more. Never going back to iPhone ever again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No sd card port
on December 5, 2025
Posted by: ArmyGuyDan
[This review was collected as part of a promotion.] No sd card port No sd card port No sd card port No sd card port No sd card port No sd card port No sd card port
No sd card port
No sd card port
No sd card port
No sd card port
No sd card portNo sd card portNo sd card portNo sd card portNo sd card port
No sd card port
No sd card port
Value
1
Response from Samsung USBy R&R Team, December 9, 2025
Hello ArmyGuyDan, thank you for taking time out of your busy day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important being able to keep all of your important information on your device with you, and not having to decide what, if anything, to delete. If you are finding the storage capacity insufficient for your needs, we do have storage expansion available for your device through cloud-based storage. The removal of the SD card slot has help enhance the durability and water-resistance of your device. We have provided a link to the Samsung Support Team if you have questions about storage expansion on your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Be careful
on December 18, 2025
Posted by: Love
Bad design compared to Note 9 I had for 7 years. The time and battery prompt you need a magnifier to read. Several steps that were just 1 are now 2 or 3, backwards tech i feel. Should have done better.
Response from Samsung USBy R&R Team, December 18, 2025
Hey Love, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a bit of a learning curve as the shortcuts and other features have been changed. We have provided a link to the complete manual to help you with these features that may be causing frustration, align the settings to your preferences, and discover the full capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Fix the camera!!
on January 7, 2026
Posted by: UPSET
from Florida
Expertise:Expert
I am so disappointed and angry with this phone camera. I finally upgraded my ultra 20 to an ultra 25 in December. What the hell happened Samsung?! PLEASE FIX THE CAMERA! PLEASE! Lighting is so bad. Quality is horrible. It looks so pixelated and over processed. I can't zoom in. It looks like a painting. I use my camera everyday! I make content, I'm the family's photographer. THIS IS HORRIBLE! I will be including photos I took of myself with my ultra 25 and my kids Galaxy 25. Taken secs after and unedited. Samsung! Please fix this issue! I tried settings. I tried raw photos. Nothing is working!
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 8, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not operating as intended or expected. We have provided links to resources to help you with the lighting and different settings and features of your camera. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with the camera of your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Written by a customer while visiting Samsung US
Customer Rating
1
problems with Updates
on February 21, 2025
Posted by: Belle
I have had update problems. I want my old Note 10 back.
Response from Samsung USBy R&R Team, February 24, 2025
Hi Belle, we appreciate you sharing your experience with your Samsung Galaxy S25 Ultra with us. We completely understand how important the software and security updates are to ensure you have the most up to date features and feel confident in the security. We have provided a link to the Samsung Support Team to help you troubleshoot and resolve this experience with updates you have available on your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 14, 2025
Posted by: Aali102
[This review was collected as part of a promotion.] Upgraded from an s23 ultra. Way better screen faster phone. if you have any phone older than the s24 and you're thinking of upgrading don't hesitate go for it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, very few issues and overall best.
on March 28, 2025
Posted by: Andromeda
[This review was collected as part of a promotion.] The Galaxy S25 Ultra has been incredible to have and I truely do believe it is the best phone in the american market at the moment. That said it isn't perfect. My least favorite part of this phone are the infinitely useless and annoying AI features that are a pain to disable. The AI features have no real life use and are sometimes even inconvenient, like gemini which can't perform simple tasks that the google assistant can. The second criticism I have for this phone is that I have to download 6 extra apps to unlock the full customization abilities of the device and even then it lacks some simple customizations like the fingerprint animation on the AOD. The third and last criticism I have for it, although small is that samsung dex is no longer supported on a pc, which was my only way of using dex. Although I just stated 3 shortcomings of the Galaxy S25 Ultra, it is still the most complete phone I have ever used. And I wouldn't give it up for any other phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Be careful with this purchase.
on March 30, 2025
Posted by: Chinadoll
This device has shutdown on me at least 75 times, it has went back to factory reset 8 times, it runs very hot to the touch when charging. I can smell an odd smell coming from it. I simply can't trust that this device won't catch fire, so I don't use it at all. These are some of the things that Samsung doesn't warn the consumers about. All of this money paid out for a phone that can cause bodily harm to someone. Be careful with this device.
Response from Samsung USBy R&R Team, March 31, 2025
Hi there Chinadoll, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day, and how frustrating it can be when you are unable to use your new device with comfort. We would love to help you resolve this matter, and have provided a link to an article to help you with the temperature. We have also provided a link to the Samsung Support Team and warranty information for your device to help you work towards a resolution as you convenience. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Warranty
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US