Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Silverblue
Average customer rating
4.8
(26,042 Reviews)
Rating breakdown 26,042 reviews
5 Stars
22,341
4 Stars
2,875
3 Stars
499
2 Stars
151
1 Star
176
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Silverblue
Customer Rating
5
Love Samsung S25 Ultra
on June 5, 2026
Posted by: Nini9900
[This review was collected as part of a promotion.] I use this phone for everything. I have used Galaxy AI features to make planning events easier. Also, this phone had a large screen size which allows me to be productive without a laptop. The stylus helps me to take notes on the fly. I am a loyal Samsung phone owner.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Robust phone
on June 5, 2026
Posted by: Samsunguser
[This review was collected as part of a promotion.] I dropped this device many times like 10 times at least. Slipping from my hand and fro my table. It survived all the drop so far
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The overall experience of the phone has been..
on June 5, 2026
Posted by: Lionblaze
[This review was collected as part of a promotion.] The overall experience of the phone has been amazing! I mainly use it for streaming shows and social media, but the battery will last me all day. And if there is ever anything im not sure about or want to find online I can use the Galaxy Ai feature to help me search for it. Which I recently used to find out a type of snake in my yard. Overall, this has been my favorite phone so far!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Hate this phone
on June 5, 2026
Posted by: Daphnijo
[This review was collected as part of a promotion.] This phone sucks always freezes and logs me out of things .
Value
3
Response from Samsung USBy R&R Team, June 8, 2026
Hey Daphnijo, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We absolutely understand how important the uninterrupted usage of your device is to you every day. We have provided a link to an article to help you troubleshoot the freezing you mention experiencing at your convenience. We have also shared a link to an article to help you troubleshoot apps not operating as intended. Lastly, we have provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This unit has unbelievable features that I love us
on June 5, 2026
Posted by: Bestphoneever
[This review was collected as part of a promotion.] This is the best electronic device I have ever used before for anything I do on this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love this phone great storage space, pictures.
on June 5, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] My galaxy A1 is incredible. My samsung galaxy s25 ultra cwll phone offers an exceptional camera for capturing your favorite moments. It provides ample storage to keep all your precious memories and applications. The advanced gaming structure ensures a smooth and immersive experience for your entertainment. You can effortlessly enjoy your favorite music and videos on the go. Video recording capabilities are also quite impressive, allowing for high-quality footage.
Value
3
Response from Samsung USBy R&R Team, June 8, 2026
Hi there Adrianejohnson919, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the usage and capabilities of your device. We have provided links to resources to help you further explore the capabilities of your device, best adjust the settings to your preferences, and answer any questions you may have for the best possible experience with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has incredibly outstanding features
on June 5, 2026
Posted by: Samsunglover0908
[This review was collected as part of a promotion.] Incredibly satisfying using Samsung Galaxy AI and all its outstanding features i use the products regularly and always amazes me even more each time, dont understand how anyone can get a different device that is not samsung? I am completely shocked on how amazing it is with the camera quality and the sound. All its incredible apps it comes with already, i love samsung so much have 2 of the same exact same phones, each with my two beautiful girls. One on the picture, using one to take the picture and use both of them so much. Extremely recommend to everyone. My favorite and will always be will never switch from samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall Great
on June 5, 2026
Posted by: Mohammed
[This review was collected as part of a promotion.] One thing i didn't like was , you guys did remove the Bluetooth support from S pen.
Value
5
Written by a customer while visiting Samsung US