Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Silverblue
Average customer rating
4.8
(26,248 Reviews)
Rating breakdown 26,248 reviews
5 Stars
22,510
4 Stars
2,905
3 Stars
505
2 Stars
151
1 Star
177
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Silverblue
Customer Rating
5
I love the the S25 Ultra. It's like a handheld PC.
on June 4, 2026
Posted by: BlessedNanaX2
[This review was collected as part of a promotion.] Galaxy AI i am still trying to learn but so far so good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I Want in a Smartphone
on June 4, 2026
Posted by: Ultrafan54
[This review was collected as part of a promotion.] I've been using the Galaxy S25 Ultra for a few months now, and honestly, it's the best phone I've ever had. The screen looks amazing, it's bright, sharp, and great whether I'm getting work done, watching videos, or just scrolling through social media. The battery life has also been really impressive and easily lasts me through a full day, even with heavy use.
The camera system is outstanding. Photos are detailed and vibrant in a variety of lighting conditions, and the zoom capabilities continue to impress me. The performance is fast and responsive, even when multitasking between several apps.
One of my favorite features is Galaxy AI. The AI tools are genuinely useful and help save time with tasks like writing assistance, photo editing, and searching for information. These features feel practical rather than gimmicky and have become part of my daily routine.
As someone who uses their phone for both work and personal life, the Galaxy S25 Ultra handles everything I throw at it with ease. Samsung has created a powerful, polished device that delivers a premium experience in every area. I would highly recommend it to anyone looking for a top-tier smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone I've Ever Owned
on June 4, 2026
Posted by: MobileTechHead
[This review was collected as part of a promotion.] My S25 Ultra with Galaxy AI makes my device such a daily work horse. Worth the latest 8.5 software update, this device is a fun, beast. I've resisted Bixby over the past generations but now it's a game changer! I've changed it's name to JARVIS btw :)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera and great multitasking
on June 4, 2026
Posted by: Chitosama
[This review was collected as part of a promotion.] Great experience. Love the pen. The camera is great and the updates have made it better.
Only bad thing is the heat up when multitasking sometimes
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Bring back sd cards
on June 4, 2026
Posted by: Bringback
[This review was collected as part of a promotion.] Galaxy ai should be banned forever ai is a name on society
Value
3
Response from Samsung USBy R&R Team, June 5, 2026
Hi there Bringback, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know our customers have different needs and wants from their chosen device. We have provided a link to the complete manual to help you disable any features you are not wanting to integrate in to your usage. We have also shared a link to the Samsung Support Team to assist you if you are finding the storage of your device to be insufficient for your needs. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product functions very well. Easy to use .
on June 4, 2026
Posted by: Butters
[This review was collected as part of a promotion.] This phone is great functionable, easy to use the a I.Software makes it fun and entertaining.And I like all the features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Me ha encantado. Recomendable
on June 4, 2026
Posted by: Nxon2000
[This review was collected as part of a promotion.] "Hello! I wanted to share my review about my Samsung device and how it has completely transformed my daily routine. What stands out most is undoubtedly Galaxy AI; artificial intelligence functions really influence my daily life. I use it constantly to optimize my time, organize my tasks, and automate processes that used to take more steps. In addition to improving my daily productivity, the performance of the Samsung ecosystem is excellent for entertainment and other everyday activities. In total, it is a product that has become indispensable to me."
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not the best
on June 4, 2026
Posted by: Chautumn
[This review was collected as part of a promotion.] I've used this phone as my daily for over a yr and haven't been impressed. Nothing spectacular about it honestly and the touch/tap is lacking. Sometimes it's as if you didn't even touch the screen so you tap again and then it sends off into Neverland and you get stuff you didn't try for.
The camera is ok, again, nothing spectacular. Battery life is better than the last phone I had but not fantastic.
The camera is ok, again, nothing spectacular. Battery life is better than the last phone I had but not fantastic.
Overall, the only feature I love is the stylus. That's why I've stayed with this line of phones for yrs.
Value
3
Response from Samsung USBy R&R Team, June 5, 2026
Hello Chautumn, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how important your device is to you every day, and we would love to help you have the best possible experience with your device. We have provided a link to an article to help you troubleshoot the display responsiveness of your device. We have also shared a link to an article to help you with the camera features and settings for superior photos and videos. Lastly, we have provided a link to the Samsung Support Team to assist you further any time you have questions, or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US