Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Silverblue
Average customer rating
4.8
(24,123 Reviews)
Rating breakdown 24,123 reviews
5 Stars
20,687
4 Stars
2,653
3 Stars
465
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Silverblue
Customer Rating
4
S25 ultra 512gb
on May 14, 2026
Posted by: Raw11505
[This review was collected as part of a promotion.] I like the phone however it is hard to protect the camera lenses and still have perfect usage of the camera if the lense protectors get even the slightest damage. I am on the border with samsung ai as it has its perks but also has its flaws. Overall I am happy with the phone and its features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome 👌 📱 Phone
on May 14, 2026
Posted by: Jsice13
[This review was collected as part of a promotion.] Love the ai on Galaxy S25 Ultra Awesome 👌 📱 Phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
so fast and looks sleek
on May 14, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] workday went so smooth with.my new s25ultra. love the new phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The product has good features
on May 14, 2026
Posted by: Niilante
[This review was collected as part of a promotion.] The features are good but it will be helpful if the latency is reduced
Value
3
Response from Samsung USBy R&R Team, May 15, 2026
Hi there Niilante, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear you are happy with the available features of your device, and we would love to help you resolve the frustrations you mention experiencing with your device. We have provided a link to an article to help you with the speed and responsiveness of your device. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience the latency you mention. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely Love THIS PHONe
on May 14, 2026
Posted by: Shampto1b
[This review was collected as part of a promotion.] I love my new phone
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Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Its so easy to use
on May 14, 2026
Posted by: Bubbie24
[This review was collected as part of a promotion.] Ive always had a Samsung. I love the new features with AI because I use it alot at work or when my kid has unreasonable amount of questions. Haha. The pen comes in hand when im working cause I use my signature alot. Great phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever purchased.
on May 15, 2026
Posted by: Boski1013
[This review was collected as part of a promotion.] -25 ultra is my laptop my tablet in my phone all in one only faster
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has a great camera
on May 15, 2026
Posted by: klstevens
[This review was collected as part of a promotion.] I love my samsung phone. It takes really good pictures. I use it to stream movies/shows, I use it to control my other samsung products, I use it to play games. I haven't used the galaxy Ai feature so Idk anything about it.
Value
5
Written by a customer while visiting Samsung US