Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8
(24,140 Reviews)
Rating breakdown 24,140 reviews
5 Stars
20,702
4 Stars
2,655
3 Stars
465
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Customer Rating
5
This phone never ceases to amaze
on May 7, 2026
Posted by: Doodlesdad0117
[This review was collected as part of a promotion.] I use the amazing camera regularly. The camera is the best ive ever used in a phone. I did my child's pictures solely with my phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra is great!
on May 12, 2026
Posted by: ElectronicsGeek
[This review was collected as part of a promotion.] The Galexy AI is easy to use, and accurate. It understands me the first time and quickly returns accurate information, I double check.
I used the S25 ultra for work and personal, its powerful enough to do multiple searches while I'm on the phone with crystal clear calls.
The gaming is superior to all other phones I've had. No lag, amazing color and perfect blending.
The S pen is my new favorite, it's fun to draw with, write notes and color.
Overall this is an amazing phone, 10/10 recommend to everyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone, i have everything
on May 14, 2026
Posted by: Maximm
[This review was collected as part of a promotion.] Nice phone, good photos and premium quality audio, this is speed for office softwares
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has everything you need and more!
on May 17, 2026
Posted by: DukwenibusCK127
[This review was collected as part of a promotion.] The streaming capabilities are awesome. I can stream my PPV's just about to any device!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not as good as I had hoped
on May 21, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I had the note 20 ultra feel like it HD better soft ware then the s25 ultra but I do feel like my hardware is significantly sturdier.
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hey there Sandrah, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are pleased to hear that you are happy with the enhanced durability of your device. We know it can take time to adjust to the changes made in software when you are upgrading to a new device. We have provided a link to the complete manual for your device to help you fully discover your device and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Disapointingly painful transition from S24U
on February 10, 2025
Posted by: Rich
Expertise:Intermediate
Received 2 days ago and still have not completed the transition. Data transfer took about 30 minutes and missed many things. It seems none of the app passwords transferred so every app must be initialized with new password resets. Apps that I have not had to login to for years needed to be virtually reinstalled and configured from ground zero. Most frustrating is the samsung app. Password errors continuously. Password reset does not work and hav to be redone countless times.Login works on my PC but not on the phone. VERY frustrating!! Lastpass does not work like on the S24U meaning virtually all passwords needed to be sourced externally and entered manually. I am done buying new phones!
Features
1
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Rich, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand that the update to the software can take some adjustment time before the gestures and usage become habit. We would love to help you get logged in to your Samsung account and discover the functionality of the updated software. We have provided links to the full device manual and the Samsung Support Team to help you with both of these matters. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
S25 ultra
on February 11, 2025
Posted by: Superbros
[This review was collected as part of a promotion.] This phone is slow compared to my s24 ultra. The internet and wifi are both slow.
Value
2
Response from Samsung USBy R&R Team, February 12, 2025
Hi there Superbros, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important the speed of your device is to you, and we would be happy to help you troubleshoot this experience. We have provided links below to a few troubleshooting guides for your convenience. We have also shared a link to the Samsung Support Team and warranty information for your device if this experience continues. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Love it but.
on February 12, 2025
Posted by: Coverter33
[This review was collected as part of a promotion.] I love all the new AI features and the size. I had the galaxy s24 and it was to small for me. But the galaxy s25 ultra seem just right i love how fast everything works and moves the screen looks so clear my only problem is that the S pen is no longer Bluetooth. Was a little disappointed but it's one feature I can do without I guess. I hope in the future that a stand alone will be available to purchase. Other then that amazing phone.
Value
4
Written by a customer while visiting Samsung US