Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(24,135 Reviews)
Open Ratings Snapshot
Rating breakdown 24,135 reviews
5 Stars
20,698
4 Stars
2,654
3 Stars
465
2 Stars
146
1 Star
172
86%of customers recommend this product. 
(
1,132 out of 1,319
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Customer Rating
5 out of 5
5
This phone has all amazing qualities!
on December 29, 2025
Posted by: Junbudd
Expertise:Expert
The Galaxy S25 Ultra is an excellent phone overall. Performance is fast and smooth, storage is more than sufficient, the display is large without feeling oversized, and battery life has been solid considering how many features the phone offers.
The camera system is especially impressive once you take advantage of its settings. The ability to switch between 20MP, 50MP, and 200MP modes, adjust image quality, and use Pro mode makes a noticeable difference in photo detail and clarity. When properly configured, the camera delivers outstanding results in both photos and video.
This device offers a high level of customization across the system, from camera controls to battery management and performance settings. Users who are willing to explore the settings and fine-tune the phone to their preferences will get the most out of it.
Overall, the S25 Ultra is a powerful, feature-rich flagship that rewards users who want more control and flexibility from their device.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 30, 2025
Hey Junbudd, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how amazed you have been with the enhanced features and amazing capabilities of your device. Please, don't hesitate to reach out to us again in the future any time you have questions, or additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra
on December 30, 2025
Posted by: Pam B
from Buffalo, NY
Verified Purchase:Yes
So far, it is just like my Samsung S22 Ultra. I don't see much of a difference except I have more storage. I have always loved the Samsung phones though.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 26, 2026
Hi there Pam B, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are happy with your device, and know it can take time to explore all of the enhanced and added features and capabilities. We have provided a link to the complete manual for your device to help you with your exploration. We have also provided a link to the Samsung Support Team to assist you if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone - Samsung S25 Ultra
on December 31, 2025
Posted by: Mr Wilson
from Austin, TX
Expertise:Intermediate
Verified Purchase:Yes
I wasn't quite ready for an upgrade but had to; glad it happened. Awesome battery life, feature customization and overall storage.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 25, 2026
Hi Mr Wilson, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with your upgrade to your new device. We have provided a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Delaopacheco
on December 31, 2025
Posted by: Anonymous
from Dallas Texas USA.
Expertise:Expert
Verified Purchase:Yes
My Samsung 25 ultra the best...
I'm very happy!!!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 24, 2026
Hi there Jose Delaopacheco, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so happy with your device, and that you are finding it the best for your usage. We have provided links to resources to help you discover all of the enhanced capabilities like Galaxy AI, align the settings to your preferences, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not as expected
on January 1, 2026
Posted by: Hassan
from MA
Expertise:Expert
Verified Purchase:Yes
Phone getting heated, didnt look and work like a brand new phone but a refurbished phone
Features
1 out of 5
1
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 2, 2026
Hey Hassan, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how important your phone is to you every day, and we would love tohelp you resolve any frustrations you are experiencing with your device. We have provided a link to a guide to help you with the temperature of your device. We have also shared a link to the Samsung Support Team if this experience continues, or you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Unlocked 1T S25Ultra
on January 1, 2026
Posted by: Mistercr0wley
from Idaho
Expertise:Intermediate
Verified Purchase:Yes
Much faster. However, wish options a d apps would be completely reset. Help us find the options easier instead of burying them deeper or moving them. Allow options that we don't want (Bixby) to be completely removed.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2026
Hi there Mistercr0wley, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the enhanced processing power of your device. We have provided a link to the complete manual for your device to help you discover the different setting options, and disable any features you are not finding useful for your needs. We have also shared a link to the Samsung Support Team to assist you if you have any questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Phone heating
on January 6, 2026
Posted by: Anonymous
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
Just want to let you know that the phone is heating too much. And
See if I can replace this phone or get something new.Because this one is heating too much
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 6, 2026
Hello Parasar chowrasia, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra with us. We have provided a link to a troubleshooting guide to help you with the temperature of your device. We have also shared a link to the Samsung Support Team and your warranty information to help you resolve this matter if you continue to experience the temperature being too high. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New phone. Great purchase!
on January 12, 2026
Posted by: Anonymous
from Ogden, Utah
Expertise:Expert
Verified Purchase:Yes
The phone works great. Screen is amazing and the speed is out of this world. I love it! I love the way it feels in my hands and the pictures are the best they have ever been!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 12, 2026
Hi there BlackRob78, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the enhanced features and processing speed of your device. We would love to hear from you again in the future any time you have questions about your Samsung products, or wish to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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