Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8
(25,543 Reviews)
Rating breakdown 25,543 reviews
5 Stars
21,921
4 Stars
2,810
3 Stars
486
2 Stars
151
1 Star
175
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Customer Rating
1
Horrible phone, one UI is garbage, not friendly
on April 13, 2026
Posted by: Thadius
[This review was collected as part of a promotion.] As title, fonts and size are a nightmare to change if at all, for those with poor eyes a menace, Samsung ignored pleas for changes for almost 2 years will not be buying again, Samsung spit in users and customers faces. UI vastly inferior to Gemini, erases Google data, done being a customer of such an arrogant ignorant company, good luck winning users back 🤬
Value
1
Response from Samsung USBy R&R Team, April 15, 2026
Hello Thadius, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know that getting a new device can come with a learning curve and cause frustration as you try to align the settings to your needs and preferences. We have provided a link to the complete manual for your device to help you with your exploration and alignment. We have also shared a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Worst update by samsung - 24 ultra is about same
on February 7, 2025
Posted by: Jagmeet
from Houston
Expertise:Expert
This phone does not have any special update which is compable with the price tag.
Downgrade of Spen is worst decision made by samsung. I am not using below features kindly remove them from the phone as well
1. AI - I don't use this AI as better apps available.
2. 200MP camera - I have hardly used 200mp camera settings. And I am sure it's less than 1 percent who use it.
3. Bixby - no one use Bixby on the Samsung phones, kindly remove.
4. Game hub - I am not playing games so remove game hub.
5. Dex, I never use dex.
List is long, hope you will remove all unwanted apps and hardware which we don't use so that price of the phone will be also reduced significantly.
1. AI - I don't use this AI as better apps available.
2. 200MP camera - I have hardly used 200mp camera settings. And I am sure it's less than 1 percent who use it.
3. Bixby - no one use Bixby on the Samsung phones, kindly remove.
4. Game hub - I am not playing games so remove game hub.
5. Dex, I never use dex.
List is long, hope you will remove all unwanted apps and hardware which we don't use so that price of the phone will be also reduced significantly.
This phone and my S22 ultra, s24 ultra are about same when I take pictures side by side. I did took shot with s24 ultra and S25 ultra and cannot see any difference.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 10, 2025
Hi there Jagmeet, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. Our goal is to provide the features and experiences that enhance our customers lives every day, and we appreciate you sharing your usage and preferences with us. We have provided a link to an article to help you with the redesigned S Pen and ways it can be used to enhance your usage of your new device. We have also shared a link to the full device manual to help you with the additional features, and ways you can enhance your usage. We have also shared a link to the Samsung Support Team if you have any questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on April 15, 2025
Posted by: Awaiskhan
The world best cellphone ever.With most advance feature.
Response from Samsung USBy R&R Team, April 15, 2025
Hi there Awaiskhan, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the usage of your new device, and finding it so superior in overall functionality. We hope you'll reach out to us again any time in the future if you have questions, or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Record Calls feature
on November 28, 2025
Posted by: aerobixnstr
Please remove the record calls icon/from the Home Screen and give the option to NOT have it on your phone? It should not be forced on a consumer by you putting it in on a REQUIRED update.
Thanks!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, December 1, 2025
Hey Aerobixnstr, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how important your phone is to you, and wanting to best align the settings and features to your preferences. We have provided a link to the complete manual to help you with best customize your device to your usage preferences. We have also provided a link to the Samsung Support Team to assist you if you prefer direct assistance through chat. Thank you for being a Ssamsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
1
Google phone!! Not Samsung
on March 23, 2025
Posted by: Cbmomma
from Florida
Horrible!!! I've had Samsung phones since Note 8. I was excited about upgrading to this phone until I realized it is a Google owned phone with Samsung name on it. I don't like Google messages, it forces you to download mail apps because trying to add any other email to the phone is `against Google policy'. Very disappointing. I love Samsung, but this stupid decision to make everything Google on this phone is changing my mind about this company. If I wanted a Google phone, I would go buy a Pixel. So I will not be upgrading anymore, and if I get a new phone, it will not be Google Samsung phones. Sad. You lost a long time customer over these stupid changes. Should have left things alone. It was a great phone without having Google involved in every aspect of it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 24, 2025
Hey there Cbmomma, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important the usage and functionality of your new phone is to you, and we would love to help you best align the settings and usage to your preferences. We have provided a link to the full device manual to help you with additional applications you can use. We have also shared a link to the Samsung Support Team to help you and answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra Review
on February 7, 2025
Posted by: Caynade
[This review was collected as part of a promotion.] Finally switched to Andriod after 10 years of iPhone, and the s25 ultra blew my mind. This phone has everything i ever need and more. Never going back to iPhone ever again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No sd card port
on December 5, 2025
Posted by: ArmyGuyDan
[This review was collected as part of a promotion.] No sd card port No sd card port No sd card port No sd card port No sd card port No sd card port No sd card port
No sd card port
No sd card port
No sd card port
No sd card port
No sd card portNo sd card portNo sd card portNo sd card portNo sd card port
No sd card port
No sd card port
Value
1
Response from Samsung USBy R&R Team, December 9, 2025
Hello ArmyGuyDan, thank you for taking time out of your busy day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important being able to keep all of your important information on your device with you, and not having to decide what, if anything, to delete. If you are finding the storage capacity insufficient for your needs, we do have storage expansion available for your device through cloud-based storage. The removal of the SD card slot has help enhance the durability and water-resistance of your device. We have provided a link to the Samsung Support Team if you have questions about storage expansion on your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Be careful
on December 18, 2025
Posted by: Love
Bad design compared to Note 9 I had for 7 years. The time and battery prompt you need a magnifier to read. Several steps that were just 1 are now 2 or 3, backwards tech i feel. Should have done better.
Response from Samsung USBy R&R Team, December 18, 2025
Hey Love, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can come with a bit of a learning curve as the shortcuts and other features have been changed. We have provided a link to the complete manual to help you with these features that may be causing frustration, align the settings to your preferences, and discover the full capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US