Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8
(24,115 Reviews)
Rating breakdown 24,115 reviews
5 Stars
20,679
4 Stars
2,653
3 Stars
465
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Customer Rating
3
Pros and Cons
on May 19, 2026
Posted by: Kuarugi
[This review was collected as part of a promotion.] This device works great, his fast and reliable. Good networking and gaming speeds. One of my many issues with it is how easily dirt and debris get into the camera lenses making the camera nearly unusable do to the auto focus lens glitching or getting stuck.
Value
3
Response from Samsung USBy R&R Team, May 20, 2026
Hey Kuarugi, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are happy with the processing power, reliability, and usage of your device. We have provided a link to the Samsung Support Team to help you with the debris you mention experiencing in the camera lenses of your device at your convenience. They can review any and all options to resolve this experience with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features
on May 19, 2026
Posted by: Love2upgrade
[This review was collected as part of a promotion.] Excellent device, exceeds all expectations and more. Galaxy ai is an amazing tool and I've still have yet to use it to its full potential.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great flexibility
on May 19, 2026
Posted by: jjjimbo999
[This review was collected as part of a promotion.] I am getting to know my AI companion and the full value of the S25 Ultra. My life is contained within the 4 corners of my device and it is safeguardsed very well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!!
on May 19, 2026
Posted by: Skincareaddict
[This review was collected as part of a promotion.] I am a samsung fan period! When it is time for me to buy new appliances it will be Samsung as well. The fact that I can use AI to help me navigate my complicated work life, mom life and my personal life has been more helpful than I could begin to explain. I even have the watch, ring and headphones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!!
on May 19, 2026
Posted by: Skincareaddict
[This review was collected as part of a promotion.] I am a samsung fan period! When it is time for me to buy new appliances it will be Samsung as well. The fact that I can use AI to help me navigate my complicated work life, mom life and my personal life has been more helpful than I could begin to explain. I even have the watch, ring and headphones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I upgraded from the S23 ultra to the S25 ultra
on May 19, 2026
Posted by: Stickfut
[This review was collected as part of a promotion.] The S25 ultra is by far my favorite Galaxy product to date. I use my phone for work and it's extremely fast processing and technology make it a must have experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Phone
on May 19, 2026
Posted by: Vincenzo
[This review was collected as part of a promotion.] Came from an S23 FE and the upgrade can't be overstated feels so much nicer
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Studio-worthy experience
on May 19, 2026
Posted by: AetherScorpion
[This review was collected as part of a promotion.] Using the S25 Ultra has been a privelage and huge help for my media studies class! Using Galaxy AI features such as Audio Eraser has allowed me to do what would take the use of an entire dedicated software in one tap! The video capabilities have also been beneficial, allowing me to capture stable videos in RAW video to be professionally edited while maintaining the amazing quality from the S25's sensors. It's genuinely and conveniently like a portable studio!
Value
5
Written by a customer while visiting Samsung US