Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8
(24,121 Reviews)
Rating breakdown 24,121 reviews
5 Stars
20,685
4 Stars
2,653
3 Stars
465
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Customer Rating
3
Functional Enough
on May 17, 2026
Posted by: Mehhhh
[This review was collected as part of a promotion.] I hated my Samsung Galaxy Stratosphere so much that I refused to use Samsung for 14 years.
Until a little over a year ago, when I made the wrong choice of getting a Samsung Galaxy S25 Ultra over the OnePlus 13.
The Samsung Galaxy S25 Ultra is definitely a phone you will love or hate depending on what you use your phone for. As long as you don’t mind that you can’t turn off their not-quite-ready-for-the-job-yet AI, which is constantly trying to improve things but isn’t ready for the amount of work it’s being forced to do, it does decent low-light photos but is absolutely awful in every other way on the camera. It’s so bad that the S22 has a better camera than the S25.
It is good at finding writing in images, but it also likes to bother you with writing suggestions that have never been helpful or wanted. It does do some cool art, but the unnecessary, over-the-top censoring ruins it.
In my opinion, by far the best thing about this phone is that it has kept up with me running multiple things at the same time for 10+ hours every day for 360+ days without losing any speed. Without a doubt, the worst part is the camera. It’s confusingly disappointing that Samsung would release a supposedly “upgraded” phone that has a worse camera than their previous models.
Probably going to be at least another 14+ years before I buy another Samsung.
Until a little over a year ago, when I made the wrong choice of getting a Samsung Galaxy S25 Ultra over the OnePlus 13.
The Samsung Galaxy S25 Ultra is definitely a phone you will love or hate depending on what you use your phone for. As long as you don’t mind that you can’t turn off their not-quite-ready-for-the-job-yet AI, which is constantly trying to improve things but isn’t ready for the amount of work it’s being forced to do, it does decent low-light photos but is absolutely awful in every other way on the camera. It’s so bad that the S22 has a better camera than the S25.
It is good at finding writing in images, but it also likes to bother you with writing suggestions that have never been helpful or wanted. It does do some cool art, but the unnecessary, over-the-top censoring ruins it.
In my opinion, by far the best thing about this phone is that it has kept up with me running multiple things at the same time for 10+ hours every day for 360+ days without losing any speed. Without a doubt, the worst part is the camera. It’s confusingly disappointing that Samsung would release a supposedly “upgraded” phone that has a worse camera than their previous models.
Probably going to be at least another 14+ years before I buy another Samsung.
Value
3
Response from Samsung USBy R&R Team, May 18, 2026
Hello there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how important your device is to you for a range of daily tasks. We have provided a link to the complete manual for your device to help you align the settings to your preferences, and disable any features you are not finding useful for your needs. We have also provided a link to an article to help you capture the best possible photos and videos with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you have questions, or continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung Galaxy S25 Ultra!
on May 17, 2026
Posted by: Kristinaya86
[This review was collected as part of a promotion.] II upgraded from the Samsung Galaxy S22 Ultra to the Samsung Galaxy S25 Ultra, and I was skeptical at first because I loved my S22 Ultra so much. I didn’t think the upgrade would feel that different — but it was 100% worth it.
The speed difference alone is noticeable immediately. Everything feels smoother, faster, and more responsive, even with multiple apps open. The extra storage has also been a huge upgrade for someone like me who takes a ton of photos, videos, screenshots, and downloads way too many things.
But the biggest standout is definitely Galaxy AI. It’s actually useful in everyday life instead of feeling gimmicky. From photo editing and search features to writing assistance and smart organization, Galaxy AI makes the entire phone feel more intuitive and efficient.
I also love the color options and overall design. It feels premium without being overdone, and the display quality is absolutely gorgeous. The battery life has been solid, the camera quality is incredible, and overall the phone just feels polished in every way!
If you’re someone holding onto an older Ultra because you’re afraid the upgrade won’t feel significant enough — I completely get it. I felt the same way. But after switching, I can confidently say this is the best Galaxy phone I’ve owned so far! Absolutely love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful phone for work and everyday use
on May 17, 2026
Posted by: UltraYunior
[This review was collected as part of a promotion.] I’ve been using the Galaxy S25 Ultra every day for work, entertainment, photos and social media, and it has been an amazing experience so far. The performance is extremely fast, the battery easily lasts all day, and the display looks incredible for videos and gaming.
One of my favorite features is Galaxy AI. It makes everyday tasks much easier, especially when editing photos, searching quickly, and organizing content. The camera quality is also impressive, especially in low light and zoom shots.
The S Pen is very useful for taking quick notes and staying productive during the day. Overall, the Galaxy S25 Ultra feels premium, reliable, and powerful for both work and personal use.
One of my favorite features is Galaxy AI. It makes everyday tasks much easier, especially when editing photos, searching quickly, and organizing content. The camera quality is also impressive, especially in low light and zoom shots.
The S Pen is very useful for taking quick notes and staying productive during the day. Overall, the Galaxy S25 Ultra feels premium, reliable, and powerful for both work and personal use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I Love This Phone
on May 17, 2026
Posted by: Spinnerc92
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra sets a new standard for premium Android flagships by refining design ergonomics, maximizing processing power, and pushing the boundaries of mobile photography. Galaxy AI has fundamentally shifted the smartphone experience by transforming native device tools into intelligent, contextual assistants. Instead of acting like a standard standalone voice chatbot, it functions as a deeply integrated layer across communication, productivity, and media suite ecosystems.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great piece of tech
on May 17, 2026
Posted by: William
[This review was collected as part of a promotion.] First off I have to mention samsung ai has some of the best features built right into this phone. From the Ai editor to touching up your favorite photos or videos. Which leads me into my favorite feature most of all in this phone, its cameras! I take some of the most vibrant and beautiful photos with my s25 ultra. Paired with samsung ai and you have the perfect match! It is also great at everything else of course, from watching YouTube or browsing social media to playing your favorite mobile games and watching your favorite streamers. Another one of my favorite features is the button less fingerprint reader, making unlocking my device a breeze. So quick, so easy, so simple. I would always recommend samsung and their galaxy line of phones as they are always innovating and always pushing the boundaries of what can be done with mobile devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My Samsung phone review
on May 17, 2026
Posted by: NurseAmy
[This review was collected as part of a promotion.] This is the best phone I have ever used. The camera is great and the pictures turn out crisp. I like the larger size because I personally have bigger hands so it is more comfortable for me to use. I will keep this phone for years to come. I have always enjoyed this series and have always tried to stay with Samsung phones.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I game alot and love this phone for it
on May 17, 2026
Posted by: S0ULCRAFT3R40
[This review was collected as part of a promotion.] I like using the galaxy ai for many things even setting up character builds on the games I play it is so useful my kids love it aswell. Would recommend it to anyone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S25 ultra review
on May 17, 2026
Posted by: WC1971
[This review was collected as part of a promotion.] Great buy, battery last long, fast, in my opinion is worth the money you pay. Use it for normal work.
Value
4
Written by a customer while visiting Samsung US