Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8
(24,123 Reviews)
Rating breakdown 24,123 reviews
5 Stars
20,687
4 Stars
2,653
3 Stars
465
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Customer Rating
5
I love this phone
on May 15, 2026
Posted by: greatest
[This review was collected as part of a promotion.] I love my phones will never buy anything else but galaxy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung all the time !
on May 15, 2026
Posted by: Jenn0411
[This review was collected as part of a promotion.] I love my samsung galaxy s25 ultra with 512 Gb.
I know have it for over a year and I am still excited.
Just love samsung.
I know have it for over a year and I am still excited.
Just love samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has never let me down its great!
on May 15, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] This phone literally helps me get smarter with the AI and all the interfaces it has absolutely insane steaming capabilities and does it no problem not to mention the camera is incredible
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best Samsung phone I've ever had!
on May 15, 2026
Posted by: marysnowhite
[This review was collected as part of a promotion.] My Samsung galaxy s25 ultra, is by far the best phone so far that I've purchased. The size of the screen, the clarity and the speed that this device has ,is amazing. Even coming from the s22 ultra (which is a great phone too), I can see the difference. I have loads of apps and videos and pictures, all working together to make this phone an absolutely necessary tool every day in my life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
No useful features left, that older versions have
on May 15, 2026
Posted by: Mrkchgr
Not only is it MUCH stupider than older versions, all of the usable features are gone ! Voice to text is just GONE! Hey Google , GONE ! SET a timer by voice , GONE! I've been on hold for a while, and, since this latest update, can barely hear it, in my quiet house! It would be Less than Useless on a jobsite.or outside.
I can't even remember the rest of the useful features, that even the galaxy 9 had, that are just GONE!
A GOOD camera is NOT the most important thing on a phone, yet that's ALL they talk about
I can't even remember the rest of the useful features, that even the galaxy 9 had, that are just GONE!
A GOOD camera is NOT the most important thing on a phone, yet that's ALL they talk about
Response from Samsung USBy R&R Team, May 18, 2026
Hey Mrkchgr, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how distressing it can be when you've upgraded to a new device that has been changed from what you have been using for a prolonged period of time. We have provided a link to the complete manual to help you with the features you are seeking such as the ways to set timers, voice to text, and other features available on your device. We have also shared a link to the Samsung Support Team to assist you if you have questions about your new device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung and Galaxy AI
on May 15, 2026
Posted by: Rj3624
[This review was collected as part of a promotion.] I love all of Samsungs products... I have the S25 Ultra and I use it for everything personal and with my business and use it more than I use my actual Samsung computer. I can do absolutely everything on my phone that I can do with my computer and what's better is it syncs with my computer so I never lose any of my businesses invoices orders and more. The Galaxy AI is on point too... I find answers away faster with the Galaxy AI than I would in searching for it myself! I truly LOVE Samsung and my S25 Ultra!!! Thanks Samsung you've never let me down in over 20+years of using your products!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Note/Ultra series
on May 15, 2026
Posted by: HoneyB
[This review was collected as part of a promotion.] I've been a Note/Ultra user since the Note 10 and they're great. It's nice that if I need to jot something down quick, all I have to do is pull the pen out and it's ready for me to write. I also love using the S pen to play games, and it comes in handy for doing a lot of other things because I don't have to worry about my fingers being in the way of what I'm trying to see. And the real-time translation with Galaxy AI is a very handy feature for me. I work with exchange students so it comes in handy when we're having some trouble communicating.
On the flip side, I do feel that auto-correct doesn't work quite as good as it used to. It will often "correct" words that aren't misspelled and are being used correctly, but won't correct words that are actually misspelled. But overall, I love my phone and will continue to choose Samsung phones in the Ultra series.
On the flip side, I do feel that auto-correct doesn't work quite as good as it used to. It will often "correct" words that aren't misspelled and are being used correctly, but won't correct words that are actually misspelled. But overall, I love my phone and will continue to choose Samsung phones in the Ultra series.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung out did themselves with this phone
on May 15, 2026
Posted by: Lights
[This review was collected as part of a promotion.] This phone is perfect from the screen, visuals, and camera itt iis all on point The galaxy AI is such an extraa bonus too.
Value
5
Written by a customer while visiting Samsung US