Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8
(24,125 Reviews)
Rating breakdown 24,125 reviews
5 Stars
20,689
4 Stars
2,653
3 Stars
465
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Customer Rating
5
Greatest company ever!!
on May 12, 2026
Posted by: BillyD
[This review was collected as part of a promotion.] I own several Samsung products such as televisions, refrigerator, washing machine, dryer, stove and now a Samsung Galaxy S25 Ultra. I had a Samsung Galaxy S24 Ultra before the Samsung Galaxy S25 Ultra. Hands down the S25 ultra is the greatest most reliable most priceless possession I have ever owned. And the Galaxy AI makes my life and everything in it so much easier to succeed and accomplish everyday tasks. I love my phone I have had it for almost 3 months and havent found no flaws at all. I love Samsung and I would like to say thank you for such great products. I wish to one day work for Samsung. Thank you for your time and keep making our Galaxy the biggest, greatest and most reliable Galaxy in the solar system.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing quality and ease of use
on May 12, 2026
Posted by: Tony1212
[This review was collected as part of a promotion.] The build quality, the appearance, and the design of the phone are great, I get compliments everywhere I go. The ui and menus are simple and easy to navigate and galaxy also makes my use more streamlined especially as a student.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good for some everyday tasks
on May 12, 2026
Posted by: NotAnAIAgent
[This review was collected as part of a promotion.] The Galaxy AI has been helpful in many cases especially for translating some words or selecting text from an image.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very reliable
on May 12, 2026
Posted by: WakandaNamesThis
[This review was collected as part of a promotion.] Extremely reliable device. Very durable, fast, and does everything properly. Galaxy AI was a surprise, but I use it more than I thought. Build is also solid.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
IM IN LOVE WITH THE AI
on May 12, 2026
Posted by: HMMMMMMmmmmmm
Hijust like the computer and the freaking TV commercial say
Written by a customer while visiting Samsung US
Customer Rating
5
I just lost my phone. features got it back.
on May 12, 2026
Posted by: Mrzy2026
[This review was collected as part of a promotion.] I have just lost my Samsung galaxy s25 ultra. With my watch ultra I asked the galaxy AI for help. GALAXY AI voice was very relaxing in my time of stress. Galaxy AI made me feel like I had someone on my side. Reminding me of the security features that will help me lock ,track my Samsung s25 ultra as well as leave a message for whoever finds my phone to contact me at another number. My watch ultra did a great job at contacting to my lost phone so I would be able to receive important notification allowing me to not miss a thing until I retrieve my phone. Sure enough I got a phone call from someone that has found my phone and I'm on my way to pick it up now. I'm so grateful of the smart features like find my phone, galaxy AI to help me navigate and so seamless communication between my Samsung devices.
Value
5
Response from Samsung USBy R&R Team, May 14, 2026
Hey there Mrzy2026, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that although you were experiencing something very distressing when you lost your device, that you were able to use the amazing capabilities of your devices to locate your phone, and that you are having a great experience with your phone overall. Please, reach out to us again in the future if any questions come up about your device, or you would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Premium Smartphone Experience
on May 12, 2026
Posted by: JujuVapes92
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is easily one of the best smartphones I’ve ever used. The performance is incredibly fast and smooth thanks to the Snapdragon 8 Elite processor, and the 6.9-inch display is absolutely stunning with vibrant colors and amazing brightness. The camera system is outstanding — photos come out sharp, detailed, and professional-looking in almost any lighting condition. Battery life easily lasts all day, even with heavy use, and the S Pen is still a fantastic bonus for productivity and creativity.
What really stands out is how polished the overall experience feels. Samsung’s One UI is clean and responsive. The S25Ultra is packed with useful Galaxy AI features that actually improve everyday use. The phone feels premium in every way, from the titanium build quality to the smooth performance while gaming, multitasking, or editing photos and videos. Samsung also promises long-term software support, which makes this phone feel like a great investment for years to come.
Value
5
Response from Samsung USBy R&R Team, May 14, 2026
Hey JujuVapes92, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this to be one of the best devices you've ever had, and that you are loving the ease of use, and additional of Galaxy AI that have been such a benefit to your life every day. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a unit!!!
on May 12, 2026
Posted by: Jairambe
[This review was collected as part of a promotion.] So this is my first android phone in about 12 years and i can honestly say that this is the best phone ive ever had. What i like about samsung and this phone is that I am able to customize and make changes to anything I desire. The Galaxy AI is honestly the most advanced AI I've ever seen especially after the one ui 8.5 update. Bixby has improved significantly and I can say that i will be using it more often. The camera is my favorite part because first of al the quality is insane on the rear cameras and also I like that I have the option to switch from different megapixels. This interests me a lot because there are sometimes where is dark outside and I need to go to the 12 megapixel lens and if there is a lot of light I can use the 50 or 200 megapixel lens. I will say the integration of the 24 MP lens on the s26 ultra is perfect for photos at any time and ive been thinking about buying the s26 ultra. I am hoping I win this so I can purchase the s26 ultra and maybe some of the new buds pro's. Thank you.
Value
5
Response from Samsung USBy R&R Team, May 14, 2026
Hey Jairambe, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing that your transition to this different operating system has been easy and enjoyable for you. We have provided a link to the complete manual for your device to help you fully explore and align your device at your convenience. We have also shared a link to the Samsung Support Team to assist you if you have questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US