Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8
(25,171 Reviews)
Rating breakdown 25,171 reviews
5 Stars
21,594
4 Stars
2,774
3 Stars
480
2 Stars
149
1 Star
174
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Customer Rating
5
This product has amazing features!
on May 19, 2026
Posted by: 1StrangeTechgirl
[This review was collected as part of a promotion.] my samsung galaxy s25 ultra is everything all wrapped up in one pretty phone! From Galaxy AI to the smooth processing properties! This phone can always keep up with me! I am always on the go. Whether I am swapping between listening to music, audiobooks, streaming services, etc. The samsung s25 ultra never falters!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best out there
on May 19, 2026
Posted by: F1GJAM
[This review was collected as part of a promotion.] This phone can do anything . I love it it is fast and the AI is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Daily Driver
on May 19, 2026
Posted by: BigE9137
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a powerhouse that feels like it was built for people who expect their phone to do everything—and do it well.
The display is the first thing that stands out. It’s bright, sharp, and incredibly smooth, making everything from scrolling to streaming feel premium. Whether you’re outdoors in direct Texas sun or watching videos at night, it holds up effortlessly.
Performance is flawless. Apps open instantly, multitasking is seamless, and even heavy use doesn’t slow it down. It’s the kind of phone that never gets in your way—you just use it, and it keeps up without complaint.
The camera system is another major win. Photos come out crisp, detailed, and balanced in almost any lighting. Zoom shots are especially impressive, staying clear where most phones start to fall apart. It’s the kind of camera you actually trust for important moments instead of wondering if you should bring something else.
Battery life easily gets you through a full day of heavy use, and fast charging makes it easy to top back up when needed. The build quality also feels solid and refined, with a premium feel that matches the price tag.
Overall, the Galaxy S25 Ultra is one of those phones that doesn’t just feel advanced—it feels complete. If you want top-tier performance, a best-in-class camera, and a display that’s hard to beat, this one delivers.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The reason why I switched back
on May 20, 2026
Posted by: Lemoncello
[This review was collected as part of a promotion.] With Galaxy ai, I'm able to fix pictures, get transcribed notes from voice memos, screen calls and figure out exactly who and why is calling without ever picking up. Samsung really stepped their game up. Not to mention updating the design so that I can personally have a better experience with my phone with the rounded corners.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I actually really like it except for a few things
on May 21, 2026
Posted by: Babykakes420
[This review was collected as part of a promotion.] I do like my s25 ultra but the stylus could have been more durable and stays in spot where it's supposed to also I've noticed that on my back side of my phone it has a weak point cuz I noticed on the person's phone that I'm friends with has the s24 their phone is cracked almost in the same exact spot and made the same kind of pattern I guess you would have to say
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important your device is to you every day, and wanting the device to be durable during your usage for a prolonged period of time. We do recommend protective cases on all devices to help prevent damage from accidental bumps and drops that occur during usage. We have provided a link to the Samsung Support Team if you are in need of a repair to your device, or have questions about the experience you mention with your S Pen. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on May 21, 2026
Posted by: Jay505
[This review was collected as part of a promotion.] The AI is a great feature to have as the AI really helps you to be able to do things faster and more efficient. The S-Pen is another great feature. The phone it's self is great all around. The processor is fast and efficient and it's great for gaming as I have never had a problem playing any games on the phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on May 22, 2026
Posted by: Chris34288
[This review was collected as part of a promotion.] Amazing phone for what I do. Mentioning Galaxy Ai.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Incredibly Fast with Epic AI Features
on May 22, 2026
Posted by: WHITEARMOR
[This review was collected as part of a promotion.] After spending plenty of time with this phone, I can confidently say it is a powerhouse. It delivers incredibly fast, buttery-smooth performance, but what truly sets it apart are the AI features that have seamlessly integrated into my daily routine.
Pros
Performance: Incredibly fast and buttery smooth during daily use.
Standout AI Features:
Circle to Search: An absolute staple that I use multiple times every single day.
Circle to Search: An absolute staple that I use multiple times every single day.
AI Call Assistant: Epic for screening calls and managing voicemails, making it incredibly easy to avoid scams.
Daily Automation: Seamlessly handles setting all of my reminders and alarms.
Creativity: Excellent AI tools for editing images and creating custom greeting cards.
Audio Quality: The speakers sound fantastic and offer an enjoyable, crisp quality for listening to podcasts.
System Control: Bixby works great for smoothly navigating and controlling internal phone features.
Cons
Low-Light Camera: While the cameras are generally good, the low-light and night performance definitely has a lot of room for improvement.
Battery Life: Nothing to write home about. It isn’t spectacular, but it is acceptable and gets the job done.
Value
5
Written by a customer while visiting Samsung US