Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8
(24,127 Reviews)
Rating breakdown 24,127 reviews
5 Stars
20,691
4 Stars
2,653
3 Stars
465
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Customer Rating
5
Lifelong customer
on May 7, 2026
Posted by: Not2day41
[This review was collected as part of a promotion.] I'm a Samsung customer for life. Their products never fail. My s25 Ultra has so many ways to make life easier and have simplified it for us older generation to use. I work in the NFL and the pictures it takes makes you feel like you are on the field. The editing options AI does took time to understand but once the fog lifted in my brain (only 1 cell left) the photos came out awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Eh eh eh not a fan
on May 7, 2026
Posted by: Wildblue
[This review was collected as part of a promotion.] Ok so the the phone is cool and very fast. The only downside is, there's a lot of opportunity for your phone to be heggled within compromise, as well as hat. It's the biggest problem. I face customer services, not help me out with this. Nor has my provider for the phone.That would be the only downfall, other than that.All that's where great if it's not controlled by someone else :/
Value
2
Response from Samsung USBy R&R Team, May 8, 2026
Hi there Wildblue, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not meeting your expectations in functionality. Without understanding the full details of your experience with your device, we have provided links to the complete manual for your device to help you customize your device, and to the Samsung Support Team if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has many great features.
on May 7, 2026
Posted by: Sdup88
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is Samsung's top-tier 2026 powerhouse, designed for users who want the absolute best in mobile technology.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on May 7, 2026
Posted by: Samsunglover
[This review was collected as part of a promotion.] I use my galaxy for online streaming and its one of the best devices I have ever came across I love the galaxy AI on it I love the camera features I would upload a photo but my Samsung is my every day user
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Ultra!
on May 7, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The phone is amazing and super fast!
Love Galaxy AI , in how it helps in day to day life, be it editing photos, to recommending some of the things automatically and learning how I use the phone.
Also the camera is amazing!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone yet again!
on May 7, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I have been using Samsung phones since the galaxy s7 active and I am never disappointed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful Phone With Useful AI Features
on May 7, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra has been one of the best phones I have used so far. The screen is bright and sharp even outside in the sun, and the battery easily lasts through a full day of heavy use. The cameras take very detailed photos and videos, especially in low light and zoom shots. Everything feels fast and smooth with no lag when switching between apps or watching videos.
One of the biggest upgrades for me is Galaxy AI. The AI features are actually useful instead of feeling like a gimmick. Live translation, photo editing, voice transcription, and search features save time and work surprisingly well. The phone also feels premium and solid in the hand, and the S Pen is still great for notes and quick edits.
The speakers are loud, calls sound clear, and gaming performance has been excellent. Samsung also did a good job improving multitasking and customization options. Overall, the Galaxy S25 Ultra feels like a complete package with strong performance, excellent cameras, and useful Galaxy AI features that make everyday tasks easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great phone,fast,reliable,great battery
on May 7, 2026
Posted by: y4d19913
[This review was collected as part of a promotion.] great overall phone,has amazing memory and storage. battery life is great last all day and then some. smooth easy to use and never lets me down. love the cameras and videos nothing beats it! also love the Galaxy Ai features.
Value
5
Written by a customer while visiting Samsung US