Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8
(25,165 Reviews)
Rating breakdown 25,165 reviews
5 Stars
21,588
4 Stars
2,774
3 Stars
480
2 Stars
149
1 Star
174
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Customer Rating
5
Been a Samsung customer for many years!
on April 1, 2026
Posted by: Carlos
[This review was collected as part of a promotion.] I use my Galaxy Ultra for many things , AI is super helpful with all my tasks and inquiries! I use it for watching my shows amd movies and love the resolution and amazing sorround output! The camera is pretty awesome and love recording all my road trips. Android Auto is also very helpful. Never had a pen on a phone before and I am really enjoying it.
I love the size especially with my bad vision. Good job Samsung!
I love the size especially with my bad vision. Good job Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on April 1, 2026
Posted by: Biggmama1015
[This review was collected as part of a promotion.] This phone is awesome. Especially using Galaxy AI. The camera would have to be my favorite feature. Streaming or just taking family photos. It has the best quality you could ask for. Galaxy AI helps with all my needs. From sending texts to searching the web. It does it all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast and efficient.
on April 1, 2026
Posted by: Dstar89
[This review was collected as part of a promotion.] Galaxy ai is so convenient and is a power house. I use it in my everyday tasks. Picture quality is amazing and the speed is unmatched. Overall a great device can't wait to upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great everyday phone with powerful AI features
on April 1, 2026
Posted by: BusyLifeUser
[This review was collected as part of a promotion.] I’ve been really impressed with this device overall. The performance is fast and smooth whether I’m multitasking, streaming, or using apps throughout the day. The display is bright and clear, which makes watching videos and browsing enjoyable.
One of my favorite features is Galaxy AI. It makes everyday tasks easier, especially when it comes to organizing information, editing photos, and improving productivity. It feels like the phone adapts to how I use it, which is a big plus.
The battery life has been reliable and lasts through a full day with regular use. I also like how responsive and easy the interface is to navigate.
I use my phone for a mix of work and personal tasks, including communication, scheduling, and entertainment, and it handles everything well without slowing down.
Overall, this is a well rounded device that combines performance, usability, and smart features in a way that makes a real difference in daily use.
One of my favorite features is Galaxy AI. It makes everyday tasks easier, especially when it comes to organizing information, editing photos, and improving productivity. It feels like the phone adapts to how I use it, which is a big plus.
The battery life has been reliable and lasts through a full day with regular use. I also like how responsive and easy the interface is to navigate.
I use my phone for a mix of work and personal tasks, including communication, scheduling, and entertainment, and it handles everything well without slowing down.
Overall, this is a well rounded device that combines performance, usability, and smart features in a way that makes a real difference in daily use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on April 1, 2026
Posted by: Amnd2211
[This review was collected as part of a promotion.] I have upgraded from s23 ultra to this one, and I can't be happier, simply checks the box for every feature!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Ultra 25
on April 2, 2026
Posted by: Keeponkeepingon1
[This review was collected as part of a promotion.] Throughout my cellular life, I had always used Motorola. The camera is a very important feature to me and Motorola was consistently letting me down.
Samsung Ultra 25 promised fantastic pictures.
As you regularly share pictures or videos with family and friends over the years, I was growing increasingly jealous. Therefore, I decided to take that leap of faith in technology by trading worlds on the cellular platforms. Admittedly, as well, I was very curious/interested with the pen option.
Samsung Ultra 25 promised fantastic pictures.
As you regularly share pictures or videos with family and friends over the years, I was growing increasingly jealous. Therefore, I decided to take that leap of faith in technology by trading worlds on the cellular platforms. Admittedly, as well, I was very curious/interested with the pen option.
The Samsung 25 Ultra is whole new world (Yes, that song stuck in my head too, you're welcome. If you don't know the song, you're welcome)
Jaw droppingly, there were so many features that were never even offered on the Motorola platform, and...
Jaw droppingly, there were so many features that were never even offered on the Motorola platform, and...
It's been a year since I've bought my phone and discovered there's a whole new amazing cellular world with my Samsung 25 Ultra.
I couldn't be happier with my choice of changing cellular platforms. The Galaxy AI has helped proven my striking experiences as well.
In my opinion, you can't go wrong with Samsung Ultra 25!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfection!
on April 2, 2026
Posted by: Epiphany369
[This review was collected as part of a promotion.] Can't say enough good things about it! The camera is unlike anything else out there! Endless features! And build tough. Samsung really hit the nail on the head with their galaxies. I will never use another phone. It is worth every penny! Galaxy AI is top notch!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's ok but wouldn't buy again.
on April 2, 2026
Posted by: Chaoss
[This review was collected as part of a promotion.] My phone is 3 months old and already had to be repaired. It still hadn't been fixed. It overheated and rattles. I wouldn't recommend a current Samsung device. They're not what they were a few years ago.
Value
3
Response from Samsung USBy R&R Team, April 7, 2026
Hey Chaoss, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your new device is not meeting your expectations. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team if you are looking to get a repair done, or an update on a repair process. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US