Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8
(24,123 Reviews)
Rating breakdown 24,123 reviews
5 Stars
20,687
4 Stars
2,653
3 Stars
465
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Customer Rating
5
Everything about phone is incredible!
on March 16, 2026
Posted by: Astroblade12
[This review was collected as part of a promotion.] There hasn't been a single thing in my life that I haven't used my S25 Ultra. For work, it maintains a robust battery life. This allows me to charge it once at the beginning of the day and be confident that it will last till after I get home. For the gym, it allows me to track my progress without breaking my rhythm by way of the quick access note feature with the Spen. For my social life, my camera allows me to capture all of my favorite moments including my older brothers wedding. While I am still getting the hand of the AI features, the best use i have has been work the magic eraser feature. I have seen comparisons online and I have to say I'm so happy I have a Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features !
on March 22, 2026
Posted by: DeFamousXNOC
[This review was collected as part of a promotion.] I purchased this phone with the sole intent on having a better gaming experience. It has provided that and much much more. The sound for music and visuals for gamin are on point. The camera is insanely good. I can take clear and almost telescopic pictures of the moon with the 100× zoom feature in the camera app. I have yet to even have scratched the surface as far as the full capabilities of this phone and I am super excited to find out what Galaxy AI has to offer and for the future discoveries that are to come.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on April 7, 2026
Posted by: Deephrs
[This review was collected as part of a promotion.] Nice phone with lots of customization. Just needs a bit of polishing within the interface. Examples include opening in new windows vice same app. Also keyboard input needs to be a bit more robust and resilient, very easy to misinput.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love the camera features.
on April 16, 2026
Posted by: Bluebunny820
[This review was collected as part of a promotion.] Being able to erase a cigarette but from a picture or a piece of trash you didn't see from an otherwise perfect picture is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 25 Ultra
on April 28, 2026
Posted by: Donnie
[This review was collected as part of a promotion.] Nothing really much to say...Best phone on the market " Hands Down".
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung
on May 4, 2026
Posted by: Mistee
[This review was collected as part of a promotion.] My Samsung Galaxy S25 Ultra is one of my favorite pieces of property. I can do just about what ever I need to with this device from, making phones to handling business. I have created things and enhanced file, pictures, videos, and also business documents right my the palm of my hands. I'm also in love with the camera and it's features. I have captured some pretty amazing moments with just a click. I love my Galaxy S25 Ultra! This device is a great investment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Greatest Device in my pockets!
on May 18, 2026
Posted by: TheGuyFromTheBay
[This review was collected as part of a promotion.] Where do I start? Let's begin with the battery life, the S25U has an amazing battery life that allows you to use the phone throughout the day with medium use. I'm on the road most of the times and the S25U has saved me a lot of time by helping me with Galaxy AI to me through busy times when I'm in needed of fast answers. A great powerful device is a must to own, why just look at it or even think about it? Just buy the phone, once you get a Samsung Galaxy phone it's hard to look at other brands. This phone is the best out there and not even the other brands can catch up to it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Flop
on February 10, 2025
Posted by: Mmarch
from Washington
Expertise:Intermediate
I purchased this on pre order. I'll be returning this phone immediately. The phone has extreme overheating issues during charging. It's even overheating not charging or running any background apps while sitting on my couch. The battery also dies ridiculously fast. I'm disappointed because the phone is so expensive but also because I love the design of this phone. I absolutely love the swap back to a flat screen and edges. Hand feel is great. Ive had one of every new Samsung with the exception of 2 since my original s4 and I've never returned one or even been disappointed. Very sad.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, February 11, 2025
Hey there Mmarch, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not operating as expected or intended. We have provided a link to a troubleshooting guide to help you with the temperature of your device below. We have also shared a link to the Samsung Support Team to offer additional assistance and review options with you if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US