Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8
(24,121 Reviews)
Rating breakdown 24,121 reviews
5 Stars
20,685
4 Stars
2,653
3 Stars
465
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Posted by: Anonymous
from Boise, ID
Expertise:Expert
Verified Purchase:Yes
Have been using Galaxy Ultra phones for 8 years. S25 this time. Love the prompt updates, great performance, wonderful battery life, and durabity. Was very happy with the seamless transition to the new phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, February 26, 2026
Hello there ChipOlsen, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the updated features, performance, and battery life of your new device, and that you found the transition to your new device to be so easy. We have shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3
It great I love it
on March 12, 2026
Posted by: Bigdex
[This review was collected as part of a promotion.] I have a note 10 nv had anything else then they quite make notes n made the s25 Wythe pen
Value
3
Response from Samsung USBy R&R Team, March 13, 2026
Hi there Bigdex, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage and features of your device. We have provided links to resources to help you discover additional capabilities you may want to integrate in to your usage, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung GalaxyS25 Ultra: Power Meets Beauty
on March 25, 2026
Posted by: Johnnydoeboi
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra feels less like a phone and more like a precision-crafted piece of technology. From the moment you hold it, the sleek design and premium build give the impression that Samsung pushed every boundary possible. The display is absolutely stunning—bright, vivid, and incredibly smooth. Whether you're scrolling, streaming, or gaming, the screen feels almost alive with color and clarity.
Performance is where this device truly shines. Everything runs effortlessly fast. Apps open instantly, multitasking feels seamless, and even demanding tasks like gaming or video editing never seem to slow it down. It’s a phone built not just for everyday use, but for power users who want speed and reliability.
The camera system is another highlight. Photos come out crisp, detailed, and vibrant, even in low light. Zoom capabilities feel almost magical, letting you capture distant subjects without losing clarity. For anyone who enjoys photography or content creation, this phone turns everyday moments into professional-looking shots.
Battery life is impressive as well. The S25 Ultra easily powers through a full day of heavy use, and the fast charging makes it quick to get back to 100%.
Overall, the Galaxy S25 Ultra is a perfect blend of beauty, power, and innovation. It’s not just an upgrade—it feels like a glimpse into the future of smartphones. 📱✨
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best smart phone from Samsung
on May 19, 2026
Posted by: Larrywp408
[This review was collected as part of a promotion.] This will be the third samsung galaxy s-series phone I've owned and is by far the best. It's very fast, has excellent cameras and build quality. After the recent 8.5 oneUI update the phone feels even faster and responsive. There are so many ways to customize this phone to your needs it always feels brand new. I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device so responsive and clean
on February 15, 2025
Posted by: Kgreen
[This review was collected as part of a promotion.] The new device works flawlessly with no lag. The only take away at this point is Gemini doesn't allow broad cast on google home hope they fix soon only issue i have found so far. If that's it I will take it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on February 20, 2025
Posted by: DELTRA
[This review was collected as part of a promotion.] The phone itself is super fast and the camera is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on March 3, 2025
Posted by: Nikki83
[This review was collected as part of a promotion.] I love my new S25 Ultra! The camera quality is great. Pen is awesome to create art and take notes! Also like how it notifies you if you leave the pen. The seamless actions across apps is a plus. I've been waiting for the arrival of this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Service drops everywhere
on April 3, 2025
Posted by: Gristok
from Indiana
Expertise:Intermediate
Phone drops service constantly with att plan. Never has my s23 ultra have this many issues. Dissapointing the pen wont take pictures. Too frustrated to list them all.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
2
Response from Samsung USBy R&R Team, April 3, 2025
Hey there Gristok, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is to have a device that is not consistently staying connected and causing frustration for a range of daily tasks. We have provided a link to a few troubleshooting guides to help you with the connection to your carrier. We have also provided a link to the Samsung Support Team if this experience with your device continues. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US