Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Average customer rating
4.8
(24,334 Reviews)
Rating breakdown 24,334 reviews
5 Stars
20,878
4 Stars
2,673
3 Stars
465
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Gray
Customer Rating
3
Not enough of an upgrade
on May 19, 2026
Posted by: Hard2hateSamsung
[This review was collected as part of a promotion.] I previously had an s24 Ultra, having the s25 Ultra I didn't see a huge jump in comparison for the price of a new phone. Other than it feeling a bit lighter I should have just stayed with the s24 Ultra.
Value
3
Response from Samsung USBy R&R Team, May 20, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important it is to feel that you've made a good investment in a new device that is exciting to use every day. We have provided a link to the complete manual for your device to help you discover all of the changes to your device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra has outstanding features
on May 20, 2026
Posted by: Annp50
[This review was collected as part of a promotion.] I absolutely love my Samsung Galaxy S25 Ultra! I previously tried another phone, and I honestly couldn’t wait for it to be paid off so I could switch back. I hated it and had constant issues, which really reminded me why Samsung has always been my go-to.
This phone is exactly why I stay loyal to Samsung. The features are outstanding, and the camera is absolutely incredible. I take lots of pictures of my grandkids, and the photo quality never disappoints.
My favorite feature is Quick Share. I use it all the time for work to easily transfer files between my phone and my computer. It’s fast, convenient, and completely seamless. I’m so glad to be back with samsung.
I won’t ever switch again!
This phone is exactly why I stay loyal to Samsung. The features are outstanding, and the camera is absolutely incredible. I take lots of pictures of my grandkids, and the photo quality never disappoints.
My favorite feature is Quick Share. I use it all the time for work to easily transfer files between my phone and my computer. It’s fast, convenient, and completely seamless. I’m so glad to be back with samsung.
I won’t ever switch again!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good but could be better
on May 20, 2026
Posted by: VMC501
[This review was collected as part of a promotion.] This phone is a great phone for the price paid however the battery life could be better.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone!
on May 21, 2026
Posted by: Obara321
[This review was collected as part of a promotion.] This device is amazing! It has everything I need to get me through my day and using Galaxy Ai helps me with pretty much everything I need to get my unanswered questions met with answers. The camera is top notch, the phone itself is very quick and the battery lasts me all day! I recommend this phone to anyone who's looking for a device that not only keeps them connected to people but also works in their day to day allowing it to take the work load to a minimum.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone model!
on May 21, 2026
Posted by: Amzzie
[This review was collected as part of a promotion.] I love this phone. Still learning how to use Galaxy Ai but I'm starting to get the hang of it. Phone is easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
very long battery :)
on May 21, 2026
Posted by: Jazepol
[This review was collected as part of a promotion.] I may not use the phone for playing games, but I will watch videos and listen to music on it. Having a long battery life makes me sure that I can enjoy for longer without having to charge my battery.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone makes my day easier
on May 23, 2026
Posted by: Raiderfish
[This review was collected as part of a promotion.] This phone has a variety of ways to make every day a bit easier. From the AI down to the calculator. A feature i love and use everyday is the light. The fact that I can get it to turn on by double clicking the side button helps me alot at work and home
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Kind of bamboozled...
on February 7, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I wanted this phone to be my new phone after like 8 years with a note9. I grabbed it got home, loved it. Then I later found out you guys discontinued expansive space. Highly disappointed! Now I'm stuck with the smallest amount of space because I thought I could buy a 1tb card and add it later when I could afford. You guys messed up but time.
Value
3
Response from Samsung USBy R&R Team, February 10, 2025
Hey there JesscJames, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable specific features of your device are to you, and wanting to have the expanded storage can be vital to keeping all of your photos, videos, and other data on your device. If you are needing additional space, we have digital cloud based options available to expand the storage of your device. We have provided a link to the Samsung Support Team if you have questions about this feature, or would like assistance with set up and usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US