Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(2,928 Reviews)
Rating breakdown 2,928 reviews
5 Stars
1,985
4 Stars
507
3 Stars
185
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,142 out of
2,444)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: terryb048
from NM
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Well-constructed but that's about it. I've read the manual a dozen times, and tried everything in and still the one thing I want - for it to run on the strongest setting - eludes me. I think there are too many "features" built into it, it should be simple to just push a button and get what you want reliably. But that's no how this one works. Some nights I get a robust brushing, other nights it barely vibrates. Hugely disappointing.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
Don’t waste your money
on October 16, 2023
Posted by: Shark88
from North Carolina
Gender:Female
[This review was collected as part of a promotion.] Had this a couple of months and now it won’t charge. Big waste of money!
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: ChuckIt
Verified Purchase:Yes
[This review was collected as part of a promotion.] I expected a lot from this toothbrush after my dentist told me it was "the best." It's not working out for me. The brush head that comes with it is too narrow and doesn't clean my teeth effectively. Even worse (really!) is the high pitched whine that comes with the "sonic" feature. Some sounds cause pain in my left ear, and that noise from the toothbrush is very uncomfortable, especially if the stem of the brush attachment happens to touch a tooth while I'm brushing. OUCH!
No, I would not recommend this to a friend.
Response from philips.comBy Kiran Shivshankar, Philips Consumer Care, November 6, 2023
Hi ChuckIt,
Thank you for sharing your feedback with us. This is not the experience we want you to have with our Philips Sonicare toothbrush. We recommend that you remove the brush head from the handle. Turn on your toothbrush. The original Philips Sonicare brush heads are recommended. Brush heads that are not original may produce more noise than original brush heads. If your toothbrush is making an unusually loud noise, it could be due to a loose brush head. Check that the brush head is securely attached to the handle and not loose. A small gap will remain between the handle and the brush head due to vibration.
We hope this makes your experience better. If not, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we want you to have with our Philips Sonicare toothbrush. We recommend that you remove the brush head from the handle. Turn on your toothbrush. The original Philips Sonicare brush heads are recommended. Brush heads that are not original may produce more noise than original brush heads. If your toothbrush is making an unusually loud noise, it could be due to a loose brush head. Check that the brush head is securely attached to the handle and not loose. A small gap will remain between the handle and the brush head due to vibration.
We hope this makes your experience better. If not, please reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Lollie D
from TN
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Only had a couple of months- but suddenly the vibration’s intensity disappears. It comes and goes now.
No, I would not recommend this to a friend.
Response from philips.comBy Farheen Sayed, Philips Consumer Care, December 30, 2023
Hi Lollie,
Thank you for writing your review regarding the Philips Sonicare Toothbrush. We are sorry to hear that you are facing a vibration issue with your toothbrush.
Please note that all our sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review regarding the Philips Sonicare Toothbrush. We are sorry to hear that you are facing a vibration issue with your toothbrush.
Please note that all our sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Brushboy-129
from SW Ohio
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] My previous electric toothbrush was a rotary model. This sonic type brush took some getting used to - as the frequency that it operates at is very high. The size is nice (of both the brushing unit and the charging stand). A con is that the on-off button position on the handle is such that normal grasping of the handle during use sometimes cav shut the unit off inadvertently.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
head does not stay on
on March 20, 2024
Posted by: disheartened
from houston
Gender:Female
while using this product, head continually works its way off. The best sonic toothbrush was when the heads screwed on.
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi, Philips Consumer Care, March 21, 2024
Hi there,
Thank you for writing your review. This is not the experience we wish you had with the Philips Sonicare Toothbrush. All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=Philips&retailer=Philipssocial 24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Car
Thank you for writing your review. This is not the experience we wish you had with the Philips Sonicare Toothbrush. All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=Philips&retailer=Philipssocial 24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Car
Written by a customer while visiting philips.com
Posted by: mismatch but cleans well
from az
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my 5th Sonic toothbrush. They clean very well and keep the plaque away. I do not like the black with the white brush, think they should ship with the black brush to match the base. Also, I had to go out and get a converter to plug into the wall. Should come with one or make it a plug in.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Abear
from NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this to replace my previous sonicare toothbrush that died on me. I like the smaller size and that it can be charged by a usb port. However, I am disappointed that it didn’t come with a carrying case. This could have been an oversight on my part when ordering and I am able to use my previous carrying case when traveling but a new case that fits the smaller size would have been nice
I would recommend this to a friend!
Written by a customer while visiting philips.com