Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(2,928 Reviews)
Rating breakdown 2,928 reviews
5 Stars
1,985
4 Stars
507
3 Stars
185
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,142 out of
2,444)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Customer Rating
1
Product safety concerns
on January 22, 2025
Posted by: FreshClean22
from California
Gender:Female
I had my toothbrush for a while, and then not only did it get hot from charging it burnt through my press on button and I’m so sad I was satisfied at the start but after my hands started to feel like they were burning and my actual button to start my toothbrush began to degrade with just water or battery error not sure, it got concerning. Please send a non defected one my way, I will send mine in for the company to understand why and how my toothbrush got the way it is for future safety concerns.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, January 25, 2025
Hi,
Thank you for sharing your experience with your Philips Sonicare toothbrush. We are sorry to hear about the overheating issue and the concerns it has caused.
Your safety is our top priority, and we take such matters very seriously. Please stop using the toothbrush immediately and contact us directly so that we can assist you with this issue promptly. We would also like to arrange for the return of your current toothbrush for further investigation.
You can reach us via social media on Facebook (facebook.com/Philips), Instagram (instagram.com/Philips), or X (twitter.com/PhilipsCare), or through our Support Page (usa.philips.com/c-w/support-home/support-contact-page). Please mention this incident when you contact us so we can prioritize your case.
Thank you for bringing this to our attention. We appreciate your understanding and look forward to resolving this matter swiftly for you.
Best regards,
Philips Consumer Care
Thank you for sharing your experience with your Philips Sonicare toothbrush. We are sorry to hear about the overheating issue and the concerns it has caused.
Your safety is our top priority, and we take such matters very seriously. Please stop using the toothbrush immediately and contact us directly so that we can assist you with this issue promptly. We would also like to arrange for the return of your current toothbrush for further investigation.
You can reach us via social media on Facebook (facebook.com/Philips), Instagram (instagram.com/Philips), or X (twitter.com/PhilipsCare), or through our Support Page (usa.philips.com/c-w/support-home/support-contact-page). Please mention this incident when you contact us so we can prioritize your case.
Thank you for bringing this to our attention. We appreciate your understanding and look forward to resolving this matter swiftly for you.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Amber from the lake
Verified Purchase:Yes
[This review was collected as part of a promotion.] Weak; I felt like I needed to use brushing strokes as if I was using a manual toothbrush instead of an electric one. I returned it.
Response from philips.comBy Philips Consumer Care, June 23, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with your Sonicare toothbrush and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with your Sonicare toothbrush and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
One of the toothbrush battery does not charge anym
on August 27, 2025
Posted by: Arif123
from Woodbridge, VA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] One of the toothbrush is not working anymore after using it for 2 months.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, August 28, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Star576
Verified Purchase:Yes
[This review was collected as part of a promotion.] The battery charge does not even last through a week.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 28, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with your Philips Sonicare 4100 Series toothbrush and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with your Philips Sonicare 4100 Series toothbrush and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Dentist clean feeling
on December 24, 2021
Posted by: Chilehead
from Greenville, SC
Gender:Male
[This review was collected as part of a promotion.] I had never used one of these so I didn't know what to expect, but I was honestly totally surprised after the first use. Felt just I came from the dentist! I just kept running my tongue over my teeth I'm skeptical that my teeth were ever clean before.
Having 2 speed options is great and I like how it lets you know if your are using too much pressure. That's a bad habit of mine. This also lets you know when to change the head but time will tell how accurate that is.
I don't think I will ever go back to a regular tooth brush. Seriously, try it!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Very nice
on January 6, 2022
Posted by: CJsMom
[This review was collected as part of a promotion.] I will start off by saying that my teeth feel so clean after using this. I have used other electric toothbrushes and they have nothing on this one. I like that there are 2 different speeds to choose from. Charging is super easy, just set it on the base and it will charge. The only issue I have os that it does not come with a charging block, you need your own USB charger. Also, it does beep to let you know that it is charging, which is great. However, it will randomly beed loudly throughout the day and night, so that can get frustrating. I just choose to not charge it at night. Other than that, the toothbrush is great and I will continue to use it.
Written by a customer while visiting philips.com
Posted by: Mills 2436
from California
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the Brush but Phillips really should include the Plug adapter. No one has a USB port in the Bathroom.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Daz a lou
from Maurice La
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Too much vibration against my teeth due to small amount of bristles. Feels like putting my teeth on a washing machine during a spin cycle and almost like a torture in instead of a comforting experience.
No, I would not recommend this to a friend.
Response from philips.comBy Shriya Sawant, Philips Consumer Care, May 5, 2023
Hi there,
Thank you for sharing your feedback with us. This is not the experience we wish you to have. The mode selected impacts the vibration level on many Sonicare models. Refer to the user manual for your device to learn how to adjust this setting. Some models also have an EasyStart feature that slowly increases the vibration level. During the first 14 brushing sessions, this feature gradually increases the vibration. It enables you to gradually adjust to the vibrations. You might think about lowering the intensity level. Different intensity levels are employed by some brushing modes. You can try altering the brushing mode. We hope this solves the issue.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. This is not the experience we wish you to have. The mode selected impacts the vibration level on many Sonicare models. Refer to the user manual for your device to learn how to adjust this setting. Some models also have an EasyStart feature that slowly increases the vibration level. During the first 14 brushing sessions, this feature gradually increases the vibration. It enables you to gradually adjust to the vibrations. You might think about lowering the intensity level. Different intensity levels are employed by some brushing modes. You can try altering the brushing mode. We hope this solves the issue.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com