Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(2,929 Reviews)
Rating breakdown 2,929 reviews
5 Stars
1,986
4 Stars
507
3 Stars
185
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,143 out of
2,445)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: Doggie Mommy
from Pennsylvania
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This brush has low power and vibrates when using. I am so disappointed in this brush. I have used Sonicare for over 20 years and will not buy this 4100 series brush again
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, October 24, 2025
Hello there. Thank you for sharing your feedback with us, and we’re sorry to hear that the 4100 Series brush didn't meet your expectations. It's concerning to know about the low power and vibration issues, especially when you've been a loyal Sonicare user for over 20 years.
Feel free to reach out to us on social media via Facebook/Instagram (@Philips) or X (@PhilipsCare), or through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Our team is ready to assist you and ensure you have a brush that delivers the performance you're accustomed to.
Thank you for being a valued customer, and we hope to resolve this issue satisfactorily.
Philips Consumer Care.
Feel free to reach out to us on social media via Facebook/Instagram (@Philips) or X (@PhilipsCare), or through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Our team is ready to assist you and ensure you have a brush that delivers the performance you're accustomed to.
Thank you for being a valued customer, and we hope to resolve this issue satisfactorily.
Philips Consumer Care.
Written by a customer while visiting philips.com
Posted by: Loving life
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've used Sonicare toothbrushes for the last 20 years, and the do the job.
This one is a great alternative to the first (really expensive) one that we bought 20 years ago. It fits on the charger/brush head holer/sanitizer that came with our first one. I just wish they still sold a brush sanitizer that holds 2 brush heads
This one is a great alternative to the first (really expensive) one that we bought 20 years ago. It fits on the charger/brush head holer/sanitizer that came with our first one. I just wish they still sold a brush sanitizer that holds 2 brush heads
Written by a customer while visiting philips.com
Customer Rating
1
Box gives wrong information about what is inside
on November 27, 2025
Posted by: Phoneguy5655
I bought a 4100 and the box says it comes with a charger when actually it doesn't it comes with a charging cable. Confirmed on page 12 of the owners manual. Now I find that i have to buy a waa2001 from you to actually get it to charge. You need to change the packaging to be truthful.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, November 28, 2025
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
good toothbrush but operation is not easy as it sh
on December 8, 2025
Posted by: brushman123
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] having to continually select high speed while brushing is not easy
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: SantaClause
from Minneapolis, MN
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my 4th 4100 Series toothbrush since each of the first three had batteries that stopped charging or working. I am really hoping that this one lasts longer than 10 months. I enjoy the toothbrush but just want it to last.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: budzjack
Verified Purchase:Yes
[This review was collected as part of a promotion.] Timing and pressure are fine. It is a little hard to get the proper motion on the back of the teeth as the brush moves side to side and usually with toothbrush I do up and down movement. Battery life is good and recharging is good.
Written by a customer while visiting philips.com
Posted by: RMP_
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Scam. The promotion listed on the packaging is not honored. Avoid.
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, December 30, 2025
Hello there.
We’re sorry to hear about your experience, and thank you for bringing this to our attention. Feel free reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. Feel free reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Notafanhelp
Verified Purchase:Yes
[This review was collected as part of a promotion.] Won't hold a charge few weeks old. Need a replacement
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, January 9, 2026
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com