Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(2,929 Reviews)
Rating breakdown 2,929 reviews
5 Stars
1,986
4 Stars
507
3 Stars
185
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,143 out of
2,445)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: DpDave
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our house is divided. I like it; my wife does not. She thinks the slower speed it still too aggressive.
Written by a customer while visiting philips.com
Posted by: Logger2
Verified Purchase:Yes
[This review was collected as part of a promotion.] Although it is light weight and the battery lasts longer than the previous model,this model is not as vigorous as the previous model. It works but would have spent a little more for the model that had the three settings that died on me after 2 years.
Written by a customer while visiting philips.com
Posted by: soundmanart
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very disappointed with this toothbrush. It's not nearly as powerful as the one that it replaced. I can't for the life of me figure out how to set it to not start on low power and then have to push the button again to make it high power even though I followed the steps to program it.
Response from philips.comBy Philips Consumer Care, August 22, 2025
Hi soundmanart,
Thank you for letting us know about your concern, and we're sorry to hear about your experience and any inconvenience this has caused. We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. You can also reach out to us via contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR. Your questions and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Kind regards.
Philips Consumer Care
Thank you for letting us know about your concern, and we're sorry to hear about your experience and any inconvenience this has caused. We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. You can also reach out to us via contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR. Your questions and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Kind regards.
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Poor quality
on August 21, 2025
Posted by: sunshinebliss
I had an oral b that I used for over 7 years and finally decided to try out philips sonicare. This was a good low price point but in a years time I had to get two replacements. Very unfortunate. I'm glad I registered the product so it was under warranty. I like how slim it is for travel but disappointed at the low quality and poorly made. Once warranty runs out, I would be seeking for another model or brand.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, August 22, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Pink312
Verified Purchase:Yes
[This review was collected as part of a promotion.] I wish it had come with at least one extra brush..
Written by a customer while visiting philips.com
Customer Rating
4
This product is great for those who brush too hard
on August 25, 2025
Posted by: Quiltmomma
from SC
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This toothbrush does take some getting used to. I have always used an electric toothbrush but not the Sonic. It cleans good and I like the way it detects if you are brushing to hard.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Vjvt
from Midwest
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have returned this toothbrush. It was so sensitive to the pressure that it didn't run a lot of the time and I barely had it on my teeth. The timer wasn't long enough to get all my mouth done. This is my third Sonic are so it's not like I didn't know what to expect.
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, August 27, 2025
Hello!
Thank you for sharing your experience with the Philips 4100 Series HX3681/23 Sonic Electric Toothbrush. We're sorry to hear that it did not meet your expectations, especially given your familiarity with our Sonicare products.
We strive to provide high-quality oral care solutions, and your feedback is valuable. Regarding the pressure sensitivity, our Sonicare toothbrushes are designed to optimize brushing by reducing pressure to protect your gums and teeth. As for the timer, our toothbrushes typically have a built-in timer set to the recommended brushing time for optimal oral health.
Since this was your third Sonicare toothbrush and you’ve returned it, we want to ensure future products better meet your needs. If you need assistance with anything or choosing a model that suits your needs, feel free to get in touch with us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Thank you for sharing your experience with the Philips 4100 Series HX3681/23 Sonic Electric Toothbrush. We're sorry to hear that it did not meet your expectations, especially given your familiarity with our Sonicare products.
We strive to provide high-quality oral care solutions, and your feedback is valuable. Regarding the pressure sensitivity, our Sonicare toothbrushes are designed to optimize brushing by reducing pressure to protect your gums and teeth. As for the timer, our toothbrushes typically have a built-in timer set to the recommended brushing time for optimal oral health.
Since this was your third Sonicare toothbrush and you’ve returned it, we want to ensure future products better meet your needs. If you need assistance with anything or choosing a model that suits your needs, feel free to get in touch with us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Veldora
Verified Purchase:Yes
[This review was collected as part of a promotion.] I originally owned a burst toothbrush for 5 years, and it died. I was going to purchase a new burst, but the price increase was out of my budget. I started researching and settled on the sonicare. So far, a great toothbrush. I feel like my teeth are cleaner, the brush head is designed better than my last toothbrush, and it's very lightweight. Glad I purchased it.
I would recommend this to a friend!
Written by a customer while visiting philips.com