Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(2,984 Reviews)
Rating breakdown 2,984 reviews
5 Stars
2,025
4 Stars
514
3 Stars
191
2 Stars
122
1 Star
132
88%of customers recommend this product.
(
2,166 out of
2,471)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: ShanPilot
Verified Purchase:Yes
[This review was collected as part of a promotion.] It brushes wonderfully when it stays on (the powerful mode). The mode is never consistent. Once it graduates from the softer mode to the more intense mode, once I charge it it resets itself. Believe me, I’ve followed all the provided troubleshooting from the instruction manual to no avail. I’ll be brushing with the more more intense mode for 8 days then out of nowhere it will change to a middle setting, not the lowest. Then I click it to the more intense mode, only to have it go to the softness stater setting. No consistency. Was going to purchase the more expensive model & use this one as my travel brush-but now weary
Written by a customer while visiting philips.com
Customer Rating
5
Good toothbrush for healthy teeth and gums
on May 27, 2025
Posted by: TXtoothfairy
Gender:Female
This is my favorite toothbrush and my dentist noticed the health of my gums and teeth was improved when I started using this brush over a standard toothbrush. I recently replaced my original soniccare with this version and like the finish on it better, it’s easier to grip.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: N/AAA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Little inconsistent on speed. Sometimes only has slow speed.
Written by a customer while visiting philips.com
Posted by: Mangoman
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] There were few basic problem with brush.
1. The brush head vibrates. During brushing, if we keep mouth open, it spills the paste on wash basin and mirror. How can we brush with mouth close?
2. There is actually no stand. Only stand is with with power outlet attached. It means I always have to plug-in the device which will consume electricity and also battery life would go down pretty fast. There should be only stand available and based on requirement, we can plug to power outlet attached
1. The brush head vibrates. During brushing, if we keep mouth open, it spills the paste on wash basin and mirror. How can we brush with mouth close?
2. There is actually no stand. Only stand is with with power outlet attached. It means I always have to plug-in the device which will consume electricity and also battery life would go down pretty fast. There should be only stand available and based on requirement, we can plug to power outlet attached
No, I would not recommend this to a friend.
Response from philips.comBy Georgios Mariolis, Philips Consumer Care, June 2, 2025
Hey,
Thank you for sharing your feedback with us. We’re truly sorry to hear that our product has not met your expectations. We'd like to look into your case immediately and resolve your issue as quickly as possible.
Please reach out to us on Facebook, Instagram, or X @Philips. If social media isn't convenient for you, you can also contact us through the Philips support page.
We look forward to resolving this issue for you.
Best regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We’re truly sorry to hear that our product has not met your expectations. We'd like to look into your case immediately and resolve your issue as quickly as possible.
Please reach out to us on Facebook, Instagram, or X @Philips. If social media isn't convenient for you, you can also contact us through the Philips support page.
We look forward to resolving this issue for you.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Willy0912
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I don't feel that this toothbrush is as effective as the last one I had, it doesn't feel like my teeth are as clean as they should be. The last one I had, I bought in 2005, I thought it was the same model.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Rob from Mountain City
Verified Purchase:Yes
[This review was collected as part of a promotion.] Do you enjoy that feeling your mouth has when your teeth have been professionally cleaned? That is what you get each and every time you use the Philips Sonic toothbrush! I cannot believe we waited so long before getting this device. I cannot wait to here what our dental hygienist has to say at our next visit. Based upon my experience, you will not be disapointed with your purchase of this device.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Chadd
Verified Purchase:Yes
[This review was collected as part of a promotion.] Does the job, not as powerful as my last one from Philips. Do not like fact that the mode indicator is not on this model.
Written by a customer while visiting philips.com
Posted by: joooooo
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] my dental hygienist suggested it, but it doesn't do a thorough job. When done using it, there is still stuff left behind between teeth
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com