Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(2,933 Reviews)
Rating breakdown 2,933 reviews
5 Stars
1,988
4 Stars
509
3 Stars
185
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,145 out of
2,447)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: TWANDA
from WASHINGTON
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] SIMPLE OPERATION...TWO SPEEDS...QUADRANT BRUSHING TIMER IS COOL, LETS YOU KNOW WHEN 30 SECONDS HAS PASSED.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Babapopo
from Florida
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This toothbrush fits perfectly in my mouth. For the first time ever, I am paying attention to the timing notifications it gives and am still brushing when it turns off. I have never done such thorough brushing as I do with this toothbrush. I also love that it is so easy to clean. My old sonic care collected water in it that got slimy but the design of this one totally prevents that from being possible. Also, I have been using it for six weeks and haven't had to charge it yet!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: GigiB3
from Kentucky
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our adult children have Phillip’s oral care products so I got one for my husband last year for Christmas. Turns out he loves his also - I came home from work and he surprised me with my own! I love how much cleaner my teeth and gums feel since I started using this product and I would/will definitely recommend it to others.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Dayno1220
from Illinois
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like everything, price goes up and quality goes down. This feels cheap in my hand. NOT the quality of old. Does not vibrate or clean my teeth as well in the same 2 minutes as my previous one. That mixed with the outrageous pricing of the
replacement heads is proving this may be my last go around with Philips.
replacement heads is proving this may be my last go around with Philips.
I would recommend this to a friend!
Response from philips.comBy Simran Maxwel, Philips Consumer Care, December 12, 2023
Hi Dayno,
Thanks for sharing your feedback with us. We're sorry to hear that you're facing a performance issue with your Philips Sonicare 4100 Series Sonic Electric Toothbrush.
This is not the experience we wish you had. We will share your feedback with our product development team to help improve your experience in the future.
We suggest you try these recommendations to see if you can fix the issue. Around the power button, toothpaste residue may accumulate.
We recommend cleaning the power button and the surrounding area with a damp cloth. A not fully charged toothbrush battery might need more power to make the toothbrush vibrate. We recommend charging it for at least 24 hours.
If your toothbrush won't fully charge, try a different outlet. Your toothbrush might not charge if there is a bad power supply connected to the charger.
If your toothbrush powers on and the battery light indicators are lit, but there is no vibration, your toothbrush has internal damage. We recommend you request an online repair or exchange. We hope this information was helpful.
If the issue persists, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thanks for sharing your feedback with us. We're sorry to hear that you're facing a performance issue with your Philips Sonicare 4100 Series Sonic Electric Toothbrush.
This is not the experience we wish you had. We will share your feedback with our product development team to help improve your experience in the future.
We suggest you try these recommendations to see if you can fix the issue. Around the power button, toothpaste residue may accumulate.
We recommend cleaning the power button and the surrounding area with a damp cloth. A not fully charged toothbrush battery might need more power to make the toothbrush vibrate. We recommend charging it for at least 24 hours.
If your toothbrush won't fully charge, try a different outlet. Your toothbrush might not charge if there is a bad power supply connected to the charger.
If your toothbrush powers on and the battery light indicators are lit, but there is no vibration, your toothbrush has internal damage. We recommend you request an online repair or exchange. We hope this information was helpful.
If the issue persists, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Somedudeinohio
from Ohio
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works well, charges easily. Was able to request a a charger without issue
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Romeo001
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had to get used to the power on this model, making sure not to push too hard on my tender gums. All good now.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Ezel256
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wish it came with the better brush heads and also Wish other brush heads weren’t so high priced. Overall great brush though, totally recommend and holds great charge, I’ve only had to charge it once in an almost 2 month span. Definitely recommend
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Allli
from Hawaii
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Use this item several times a day.
Find very easy to use and keep charger on bathroom counter
I would recommend this to a friend!
Written by a customer while visiting philips.com