Hi there,

Thanks for sharing your feedback with us. This is not the experience we wish you to have with your Philips Sonicare. We suggest you try a few possible causes and solutions to see if you can fix the issue. If your toothbrush has a low battery, it may vibrate with less power. To resolve this, charge it overnight for a minimum of 24 hours using the original charger that came with your toothbrush. Some toothbrushes have the EasyStart feature enabled by default, which gradually increases the vibration level over the first fourteen sessions. If you prefer your toothbrush to vibrate at a normal level, disable the EasyStart feature. The vibration power can be affected by a worn-out brush head, so it's advisable to replace your brush head every three months. The selected brushing mode can also impact the vibration level. Certain modes, such as TongueCare and Sensitive, are less powerful. To change the brushing mode, turn off your toothbrush and press the mode/intensity button to select a different mode. Some toothbrush models offer an intensity setting, so consult the user manual to determine if your toothbrush has this feature. Adjust the intensity by pressing the mode/intensity button while brushing.

If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.

Hope to speak to you soon!

Kind regards,
Philips Consumer Care