Hi there, 

Thank you for taking the time to share your review with us. We're sorry to hear that your Philips Sonicare toothbrush is not vibrating properly. Please follow these troubleshooting steps in the given order and check back in between steps to see if the problem has been resolved. To ensure that your toothbrush vibrates at its original strength, we recommend charging it overnight for at least 24 hours. Please use the original charger that came with your Sonicare toothbrush, as chargers are unique to each Sonicare model and cannot be interchanged with other models. By default, some toothbrushes have the EasyStart feature enabled. This feature gradually increases the vibration level of the toothbrush after each brushing session over the course of the first fourteen sessions. If you want your toothbrush to vibrate normally, we recommend turning off the EasyStart feature. It could also mean that your brush head is worn. We recommend replacing your brush head every three months. Some brushing modes are less powerful, for example, Tongue Care and Sensitive. We recommend increasing the vibration by changing the brushing mode. Turn off your toothbrush and press the intensity button to choose your preferred mode.

If the issue still persists, feel free to reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.

Hope to speak to you soon.

Kind regards,
Philips Consumer Care