Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(2,928 Reviews)
Rating breakdown 2,928 reviews
5 Stars
1,985
4 Stars
507
3 Stars
185
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,142 out of
2,444)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Customer Rating
3
USB connection a nuisance
on January 9, 2024
Posted by: BarbC
from Harbeson, DE
Gender:Female
This required a USB block to connect to the wall, 8 times the plug size, which can interfere with a nightlight being connected to the same outlet, adds extra material to landfills. Sonicare saved money but l would choose something else next time.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Monkeybutt
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This brush does a great job on my teeth but the head keeps coming off during brushing!!!
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: temcat
from Henderson
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not crazy about this toothbrush. This is around my 6th Sonicare. But its the first one I've had to keep the manual around in order to use it. I still can't get it to full strength brushing without having to press the power button twice. Not sure if Sonicare makes a simple one these days, but if so I recommend that one.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
1
get a free code for the 1st purchase, not working
on February 19, 2024
Posted by: Tom2024
from New York
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Phillips get a code for the free refill on 1st purchase, but not working
No, I would not recommend this to a friend.
Response from philips.comBy Simran Maxwel, Philips Consumer Care, February 19, 2024
Hi Tom,
Thank you for taking the time to share your review with us. We're sorry to hear that the code for your first purchase of Philips Sonicare 4100 Series Sonic Electric Toothbrush and get a free refill is not working.
This is not the experience we wish you had. We will share this with our team to improve your future experiences.
To assist you further in this matter, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for taking the time to share your review with us. We're sorry to hear that the code for your first purchase of Philips Sonicare 4100 Series Sonic Electric Toothbrush and get a free refill is not working.
This is not the experience we wish you had. We will share this with our team to improve your future experiences.
To assist you further in this matter, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Racquetman
from IL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really love my Sonic toothbrush that I had for a year. Then I was having problems with it, and called the Warranty department and was sent a new one. I've had my replacement for a couple of months, but now sometimes it doesn't turn on, when I go to use it, when pushing the on button and sometimes, when brushing my teeth, if I push pressure on my teeth with the brush, the motor stops, then turns back on. Don't know if I was sent a refurbished one, but now I'm having issues again. Love this toothbrush when it works.
I would recommend this to a friend!
Response from philips.comBy Parvez Ansari, Philips Personal Care, March 6, 2024
Hi there,
Thank you for writing your review. We are sorry to hear that your Philips Sonicare Toothbrush is not working properly as it should be. All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review. We are sorry to hear that your Philips Sonicare Toothbrush is not working properly as it should be. All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: soap@#+
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I hate the toothbrush. It is hard on the gums, and when you try to change the speed, it does whatever it wants. I do not recommend it
No, I would not recommend this to a friend.
Response from philips.comBy Bhargavi, Philips Consumer Care, March 10, 2024
Hi there,
We're sorry to hear about your experience with our Philips Sonicare Toothbrush. We appreciate your feedback and would like to assist you further. Please reach out to us via social media so that we can address your concerns and improve your experience.
We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
We're sorry to hear about your experience with our Philips Sonicare Toothbrush. We appreciate your feedback and would like to assist you further. Please reach out to us via social media so that we can address your concerns and improve your experience.
We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: vr17
from Texas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I enjoy the pressure sensing feature and quadrant timer aspect of this toothbrush. It seems durable and my teeth feel cleaner as a result.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Gator Lee
from Florida
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have used electric toothbrushes so long, I don’t really remember how to brush with the old standard toothbrushes. This Sonic model seems more powerful than others, and I really feel it is doing a superior job of cleaning my teeth.
I would recommend this to a friend!
Written by a customer while visiting philips.com