Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(2,984 Reviews)
Rating breakdown 2,984 reviews
5 Stars
2,025
4 Stars
514
3 Stars
191
2 Stars
122
1 Star
132
88%of customers recommend this product.
(
2,166 out of
2,471)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: Canela skin
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] As always, good quality and performance. I just expect to be less louder on future versions
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Me2here
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this as a replacement for my previous Sonicare which stopped working. Got model # off bottom of old one and purchased same. This one is smaller and has less power than previous. Very disappointed. Does not clean as well. Did something change?
I would recommend this to a friend!
Response from philips.comBy Farheen sayed, Philips Consumer Care, October 2, 2023
Hi there,
Thanks for sharing your feedback with us. We are sorry to hear that you aren't pleased with the performance of the Philips Sonicare Toothbrush. Please note that some Toothbrushes have the EasyStart feature activated by default. This feature causes your Toothbrush to increase its vibration level slowly after each brushing session. The increase in vibration will occur over the first fourteen sessions. If you want your Toothbrush to vibrate normally, we recommend turning off the EasyStart feature.
Also note that the mode selected impacts the vibration level on your Toothbrush. Some brushing modes are less powerful, for example, TongueCare and Sensitive. We recommend increasing the vibration by changing the brushing mode. Turn off your Toothbrush and press the mode/intensity button to choose the preferred mode.
We hope this will improve your experience. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thanks for sharing your feedback with us. We are sorry to hear that you aren't pleased with the performance of the Philips Sonicare Toothbrush. Please note that some Toothbrushes have the EasyStart feature activated by default. This feature causes your Toothbrush to increase its vibration level slowly after each brushing session. The increase in vibration will occur over the first fourteen sessions. If you want your Toothbrush to vibrate normally, we recommend turning off the EasyStart feature.
Also note that the mode selected impacts the vibration level on your Toothbrush. Some brushing modes are less powerful, for example, TongueCare and Sensitive. We recommend increasing the vibration by changing the brushing mode. Turn off your Toothbrush and press the mode/intensity button to choose the preferred mode.
We hope this will improve your experience. However, if the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: dentalfairy23
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had Sonics for years now, so I expected that the 4100 series would be just as reliable. Unfortunately things like the usb charger and the fact it had a weak pulse made me return this within the first month.
Written by a customer while visiting philips.com
Customer Rating
5
It works better than any toothbrush I've ever had.
on December 12, 2023
Posted by: Rubyanna
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] It really cleans my teeth! It's hard to believe but it really works.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Dixie Boo
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I haven't yet used this toothbrush because I do not have a plug in my bathroom that fits a USB. I haven't been able to find an adapter that will fit into my bathroom plug. Why don't you include the adapter with the product so we can use it after purchase?
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, December 27, 2023
Hello Dixie,
Thank you for your valuable feedback. We're sorry to hear that you are not happy about not receiving the adapter with your new Philips Sonicare 4100 Series Toothbrush.
At Philips, we are committed to reducing plastic waste. As part of our environmental efforts, some Philips products no longer come with a USB power adapter. While this may seem inconvenient, we assure you that it is because most consumers already own one or multiple USB wall adapters.
We will continue supplying USB charging cables with the product that can be used with a USB power adapter. However, if you do not have an adapter, you can get one for free from the following link: https://www.usa.philips.com/c-w/support-home/adapters.
If you need further assistance, please feel free to reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry if you don’t use social media; you can also contact us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for your valuable feedback. We're sorry to hear that you are not happy about not receiving the adapter with your new Philips Sonicare 4100 Series Toothbrush.
At Philips, we are committed to reducing plastic waste. As part of our environmental efforts, some Philips products no longer come with a USB power adapter. While this may seem inconvenient, we assure you that it is because most consumers already own one or multiple USB wall adapters.
We will continue supplying USB charging cables with the product that can be used with a USB power adapter. However, if you do not have an adapter, you can get one for free from the following link: https://www.usa.philips.com/c-w/support-home/adapters.
If you need further assistance, please feel free to reach out to us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry if you don’t use social media; you can also contact us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
4
Much easier, and teeth are cleaner, than manual
on January 7, 2024
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The 30 second quadrant timer was cool. But my old Philips toothbrush had a wall plug 🔌, and not just the USB cord.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
USB connection a nuisance
on January 9, 2024
Posted by: BarbC
Gender:Female
This required a USB block to connect to the wall, 8 times the plug size, which can interfere with a nightlight being connected to the same outlet, adds extra material to landfills. Sonicare saved money but l would choose something else next time.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Monkeybutt
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This brush does a great job on my teeth but the head keeps coming off during brushing!!!
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com