Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(2,928 Reviews)
Rating breakdown 2,928 reviews
5 Stars
1,985
4 Stars
507
3 Stars
185
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,142 out of
2,444)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Customer Rating
4
Affordable
on December 29, 2021
Posted by: cass
[This review was collected as part of a promotion.] This review is for the Sonicare 4100. I had my previous sonicare for over 15 years. It still works great but no longer looks great. Also the battery no longer lasts long. I thought I would try this as a replacement. This is a good toothbrush. It is missing a few settings that I currently have. My old toothbrush has a sensitive setting and a massage setting(for your gums). I never use the massage but do always use the sensitive. The 4100 does not have a sensitive but the lower setting is only a little more powerful. It works for me. I do like that it has a sensor to make sure you don't brush too hard. One little annoyance for me is the charger being a usb. I know it isn't a huge deal and everyone has those blocks to plug it into but it still annoys me. For a more affordable toothbrush, I think this one will meet your needs.
Written by a customer while visiting philips.com
Customer Rating
2
So so operation
on January 14, 2022
Posted by: Powerhouse s
from Midwest
Gender:Male
[This review was collected as part of a promotion.] Works when it wants to, have to push button multiple times, tooth brush vibration is strong one time and weak the next.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 17, 2022
Hi,
Thanks for your review regarding your 3100 Series Sonicare toothbrush. We are sorry to hear that it's performance is lower than expected, we will be more than happy to help you with these issues. Could you check the power button and surrounding area are cleaned thoroughly, as toothpaste residue can build up in this area and cause the power button to not function correctly. Regarding the vibration, make sure to use genuine Philips brush heads with your Sonicare. Also, you can disable the easy-start feature to increase the vibrations. You can find detailed instructions in the user manual that came with your Philips Sonicare toothbrush to deactivate the easy-start feature.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for your review regarding your 3100 Series Sonicare toothbrush. We are sorry to hear that it's performance is lower than expected, we will be more than happy to help you with these issues. Could you check the power button and surrounding area are cleaned thoroughly, as toothpaste residue can build up in this area and cause the power button to not function correctly. Regarding the vibration, make sure to use genuine Philips brush heads with your Sonicare. Also, you can disable the easy-start feature to increase the vibrations. You can find detailed instructions in the user manual that came with your Philips Sonicare toothbrush to deactivate the easy-start feature.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Next level clean
on April 16, 2022
Posted by: SayFforFrank
from Michigan
Gender:Female
[This review was collected as part of a promotion.] Definitely a five star rating when it comes to the overall end results. I love that there are two speed settings, and the pressure sensor. I've had this toothbrush for three months and I could feel the clean difference after the first brushing. My teeth, especially my back molars feel especially clean, all due to the small toothbrush head. I can reach all angles of my teeth with minimal effort. Additionally, a full charge lasts about a week so I don't have to keep it on the charger, not does my charger take up 'sink counter space.
Based on my experience, the price, and the results, I would highly recommendations toothbrush.
Based on my experience, the price, and the results, I would highly recommendations toothbrush.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Product vibration is very average
on May 17, 2022
Posted by: TTman
from Scottsdale
Gender:Male
[This review was collected as part of a promotion.] it does not vibrate hard enough to thoroughly clean the teeth. very disappointed in results
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, May 23, 2022
Hi,
Thanks for reaching out to us regarding your Philips Sonicare 3100 Series toothbrush. We are sorry to hear of your disappointing experience so far, and hope we can improve your next brushing session! This Philips Sonicare model comes with the EasyStart feature activated. The EasyStart feature gently increases the power over the first 14 brushings to help you get used to the brushing with the Philips Sonicare. If you'd like to deactivate this feature, you can follow these steps:
1. Put the handle on the plugged-in charger.
2. Press and hold the power on/off button while the handle remains on the charger.
3. Keep the power on/off button pressed until you hear a single short beep (after 3 seconds).
4. Release the power on/off button.
- Triple tone of low-med-high means the EasyStart feature has been activated. The battery level indicator light will also blink green 2 times to confirm activation. Triple tone of high-med-low means the EasyStart feature has been deactivated. The battery level indicator light will blink amber 1 time to confirm deactivation.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for reaching out to us regarding your Philips Sonicare 3100 Series toothbrush. We are sorry to hear of your disappointing experience so far, and hope we can improve your next brushing session! This Philips Sonicare model comes with the EasyStart feature activated. The EasyStart feature gently increases the power over the first 14 brushings to help you get used to the brushing with the Philips Sonicare. If you'd like to deactivate this feature, you can follow these steps:
1. Put the handle on the plugged-in charger.
2. Press and hold the power on/off button while the handle remains on the charger.
3. Keep the power on/off button pressed until you hear a single short beep (after 3 seconds).
4. Release the power on/off button.
- Triple tone of low-med-high means the EasyStart feature has been activated. The battery level indicator light will also blink green 2 times to confirm activation. Triple tone of high-med-low means the EasyStart feature has been deactivated. The battery level indicator light will blink amber 1 time to confirm deactivation.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Horses
from Florida
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased the pink 6100 and it only worked for about 2 weeks.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, July 25, 2022
Hi,
Thank you for writing your review, your feedback is highly appreciated. We're sorry to hear that your toothbrush stopped working after such a short period of time. We recommend you reach out to any of the social media mentioned below, so we can assist you further!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for writing your review, your feedback is highly appreciated. We're sorry to hear that your toothbrush stopped working after such a short period of time. We recommend you reach out to any of the social media mentioned below, so we can assist you further!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Papa Pirate
from Texas
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The toothbrush worked fine but after about two weeks the battery needed to be charged after only 2 or 3 uses. Now it barely makes it through a single use before dying.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 16, 2022
Hi,
Thank you for taking the the time to share your feedback with us.
We are sorry to hear you are having issues With your Sonicare. We would love to see if we can help you with this. Firstly, could you try to charge the handle uninterruptedly, for 24 hours? We recommend making sure that the charger is away from any metallic surfaces as this may interfere with this charging process. If the issue persists, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Thank you for taking the the time to share your feedback with us.
We are sorry to hear you are having issues With your Sonicare. We would love to see if we can help you with this. Firstly, could you try to charge the handle uninterruptedly, for 24 hours? We recommend making sure that the charger is away from any metallic surfaces as this may interfere with this charging process. If the issue persists, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Posted by: Short lived
from Georgia
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The charge doesn’t last long enough. After charging for a full 12 hours it should last more than a couple of days.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 29, 2022
Hi Laura,
Thank you for writing your review, your opinion is highly valued. We're sorry to hear that your toothbrush's battery is not lasting very long, we can imagine this must be quite inconvenient. We recommend charging your toothbrush for a full 24 hours, ensuring that the outlet being used is working. Additionally, please ensure that the charging occurs away from metal surfaces and other chargers, to avoid any interferences. Hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Thank you for writing your review, your opinion is highly valued. We're sorry to hear that your toothbrush's battery is not lasting very long, we can imagine this must be quite inconvenient. We recommend charging your toothbrush for a full 24 hours, ensuring that the outlet being used is working. Additionally, please ensure that the charging occurs away from metal surfaces and other chargers, to avoid any interferences. Hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Posted by: Nflgiants86
from New Jersey
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Many years of using a manual toothbrush, I would quickly brush my teeth and be on my way. With this Philips Sonicare that has a 2 minute timer, I first thought, 2 minutes of brushing? I’ve never done that before. But after using this toothbrush, the 2 minutes seems to fly by. My teeth feel so much cleaner now, and my dentist said my gums look healthier. I am 54 years old, and I have no idea why I waited so long to switch to electric. I highly recommend this toothbrush!
I would recommend this to a friend!
Written by a customer while visiting philips.com