Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(2,933 Reviews)
Rating breakdown 2,933 reviews
5 Stars
1,988
4 Stars
509
3 Stars
185
2 Stars
120
1 Star
131
88%of customers recommend this product.
(
2,145 out of
2,447)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Customer Rating
2
It's now unusable because of the noise
on February 12, 2023
Posted by: Anonymous
Gender:Male
This is a followup to my first review as Pike6.
The toothbrush is now unusable because of the noise from the loose shaft and I'll be replacing it very soon. It went downhill fast after my initial review and it's now louder than our hair dryer.
And to the person (or bot) that replied to me before, what you responded with was not helpful or relevant. I know the brush vibrates. I know it makes noise (initially the hum actually sounded like a strong motor - now it's a too loud clatter). I know there is supposed to be a gap between the handle and the brush. I know it should be placed firmly on the shaft and it is/has been. I know the gap area should be free of debris. I know the shaft area can be cleaned and I did that regularly. The problem is the shaft came loose after 3 yrs and 3 months of use. I think that's unacceptable for a device that was properly used and not abused and wanted you to know what happened.
No, I would not recommend this to a friend.
Response from philips.comBy Shriya Sawant, Philips Consumer Care, February 7, 2023
Hi there,
Thank you for sharing your feedback with us. This is not the experience we wish you to have. The Sonicare toothbrushes use powerful vibrations to clean your teeth. The sound produced is louder than a manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to electric brushing. Also, please ensure the brush head is firmly placed on the handle and not loose. A small gap will remain between the handle and brush head as needed for vibration. Additionally, make sure that the bottom of the brush head and the area around the metal shaft is free of debris. You can clean it with lukewarm water or a soft cloth.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care.
Thank you for sharing your feedback with us. This is not the experience we wish you to have. The Sonicare toothbrushes use powerful vibrations to clean your teeth. The sound produced is louder than a manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to electric brushing. Also, please ensure the brush head is firmly placed on the handle and not loose. A small gap will remain between the handle and brush head as needed for vibration. Additionally, make sure that the bottom of the brush head and the area around the metal shaft is free of debris. You can clean it with lukewarm water or a soft cloth.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care.
Written by a customer while visiting philips.com
Customer Rating
5
Hard to believe this is an electric toothbrush!!!
on February 6, 2023
Posted by: Steveeeeeeeeee
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have used electric toothbrushes in the past. They felt like the cleaned well enough, but they were heavy and not easy to manuver around when brushing your teeth. this one is awesome... Very light and easy to manuver. Brushing is now a breeze...
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Teenie
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the way my teeth feel after brushing and this was a gift from my daughter because she swears by the toothbrush
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: LFKs
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lightweight and easy to use. The on/off button is soft and a little hard to locate if you're not looking directly at it. My previous brush had a button that was a color different than the handle which made it a little easier to find. My previous brush worked for many years and I only had to replace it because the material covering the on/off button wore out. If the material was sturdier I could have continued to use the brush much longer. I hope this one holds up. Would be nice if we could get replacement parts instead of having to throw a working battery away. Also, I don't like the USB plug, but I did find that my old battery charger will work with this brush.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: rosiegirl
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] love my new sonicare I have had several during the years. This one is a bit smaller which is good for me as I have a smaller mouth. Also charge last one mont
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: scrapbook mom
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The brush is rechargeable and has 2 settings. It also has changeable brush heads.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
This is a very versatile and effective tooth brush
on February 6, 2023
Posted by: Fly man
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This brush is light and easy to use. It has two strength levels and lots of built in features to help insure a good cleaning
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Titch269
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This product is great! Has a built in timer and two different speed settings. Definitely cleans your teeth better than a manual or any other electric toothbrush I have used over the years. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting philips.com