Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Average customer rating
4.4
(3,027 Reviews)
Rating breakdown 3,027 reviews
5 Stars
2,055
4 Stars
519
3 Stars
198
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,190 out of
2,499)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Customer Rating
1
Product safety concerns
on January 22, 2025
Posted by: FreshClean22
Gender:Female
I had my toothbrush for a while, and then not only did it get hot from charging it burnt through my press on button and I’m so sad I was satisfied at the start but after my hands started to feel like they were burning and my actual button to start my toothbrush began to degrade with just water or battery error not sure, it got concerning. Please send a non defected one my way, I will send mine in for the company to understand why and how my toothbrush got the way it is for future safety concerns.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, January 25, 2025
Hi,
Thank you for sharing your experience with your Philips Sonicare toothbrush. We are sorry to hear about the overheating issue and the concerns it has caused.
Your safety is our top priority, and we take such matters very seriously. Please stop using the toothbrush immediately and contact us directly so that we can assist you with this issue promptly. We would also like to arrange for the return of your current toothbrush for further investigation.
You can reach us via social media on Facebook (facebook.com/Philips), Instagram (instagram.com/Philips), or X (twitter.com/PhilipsCare), or through our Support Page (usa.philips.com/c-w/support-home/support-contact-page). Please mention this incident when you contact us so we can prioritize your case.
Thank you for bringing this to our attention. We appreciate your understanding and look forward to resolving this matter swiftly for you.
Best regards,
Philips Consumer Care
Thank you for sharing your experience with your Philips Sonicare toothbrush. We are sorry to hear about the overheating issue and the concerns it has caused.
Your safety is our top priority, and we take such matters very seriously. Please stop using the toothbrush immediately and contact us directly so that we can assist you with this issue promptly. We would also like to arrange for the return of your current toothbrush for further investigation.
You can reach us via social media on Facebook (facebook.com/Philips), Instagram (instagram.com/Philips), or X (twitter.com/PhilipsCare), or through our Support Page (usa.philips.com/c-w/support-home/support-contact-page). Please mention this incident when you contact us so we can prioritize your case.
Thank you for bringing this to our attention. We appreciate your understanding and look forward to resolving this matter swiftly for you.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Bozos Mouth
Verified Purchase:Yes
[This review was collected as part of a promotion.] It works beautifully! I like the color and how it handles
Written by a customer while visiting philips.com
Posted by: MXMan
Verified Purchase:Yes
[This review was collected as part of a promotion.] Toothbrush works well and the battery lasts a long time between charges.
Written by a customer while visiting philips.com
Posted by: MountainView
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] My teeth feel smooth every time I finish brushing.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Happy Camper dGuy
Verified Purchase:Yes
[This review was collected as part of a promotion.] Absolutely love the 3100 Series Sonic electric toothbrush. My teeth actually "feel" cleaner after my brushings. Would recommend this product to anyone who is the need for an upgrade to their oral hygiene regiment. Also, the 2-minute timer on the brush is a good reminder to keep brushing until it stops. LOVE IT!
Written by a customer while visiting philips.com
Posted by: tomosity
Verified Purchase:Yes
[This review was collected as part of a promotion.] It seems to work more quietly and efficiently but, until I go to the dentist, I'm not sure if it is cleaning as well as my older Sonic Care.
Written by a customer while visiting philips.com
Posted by: Moberein
Verified Purchase:Yes
[This review was collected as part of a promotion.] When I discovered what I'd bought my first thought was "oh no." I was used to the gum care kind that would give me an extra minute of brushing. But I decided that I just hit the button again, and can even boost the power, or reduce it, for the second two minutes. I do that only once a day, and the other brushing is just the normal two minutes. Works great! I didn't get a plug with it, so can't plug it in in the bathroom but I've adjusted to that, too.
Written by a customer while visiting philips.com
Posted by: Ajm11
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product, easy to use. Really cleans teeth better than manual toothbrush
Very happy I switched
Very happy I switched
I would recommend this to a friend!
Written by a customer while visiting philips.com