Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Average customer rating
4.4
(3,027 Reviews)
Rating breakdown 3,027 reviews
5 Stars
2,055
4 Stars
519
3 Stars
198
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,190 out of
2,499)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Posted by: Disappointed-consumer
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've purchased 5 Over the last 3 years for myself and my wife. 3 out of 5 have failed, and no longer vibrate. This is not acceptable.
Response from philips.comBy Philips Consumer Care, March 20, 2025
Hi Disappointed-consumer,
Thank you for letting us know about your concern, and we're sorry to hear about your recent experience with your Sonicare 4100. This is not the kind of experience we want for our customers, especially you! Please check if your toothbrush is still under warranty.
If your Sonicare 4100 is till under the warranty, please get in touch with us, we're available on Facebook (@Philips) and X (@PhilipsCare). you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA. we are more than happy to help!
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for letting us know about your concern, and we're sorry to hear about your recent experience with your Sonicare 4100. This is not the kind of experience we want for our customers, especially you! Please check if your toothbrush is still under warranty.
If your Sonicare 4100 is till under the warranty, please get in touch with us, we're available on Facebook (@Philips) and X (@PhilipsCare). you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA. we are more than happy to help!
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Hecubus
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my second Sonicare toothbrush. I had a previous one I had gotten around 2012 or so that lasted around a decade before it finally refused to charge and stay turned on, leading me to get this one. It just doesn’t seem to have the oomph of the previous one and I don’t feel it cleans my teeth as well. This one, while a pretty color, just isn’t as good.
No, I would not recommend this to a friend.
Response from philips.comBy Maria Gabrielyan, Philips consumer care, March 22, 2025
Hello,
Thank you for your feedback. We are very sorry to hear that your experience with the 4100 series electric toothbrush was not as pleasant as you had hoped. We are committed to the satisfaction of our customers and use feedback such as this to make improvements.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for your feedback. We are very sorry to hear that your experience with the 4100 series electric toothbrush was not as pleasant as you had hoped. We are committed to the satisfaction of our customers and use feedback such as this to make improvements.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: alexeck
Verified Purchase:Yes
[This review was collected as part of a promotion.] I switched from an Oral-B and appreciate how gentle this toothbrush is. It seems to clean well, but I'll check with my hygienist next time. However, it's frustratingly slippery and often falls out of my hands while brushing. I wish the plastic had a bit of grip instead of being so sleek.
Written by a customer while visiting philips.com
Posted by: Aunt Linda
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like my new tooth brush. I like that it’s pink so my husband who has memory loss will remember it’s mine. I also love the way my teeth feel, so clean. It’s a good product to help take care of my teeth. I also love that it stops when I’ve brush so long.
Written by a customer while visiting philips.com
Posted by: Cupcake 12
Verified Purchase:Yes
[This review was collected as part of a promotion.] This toothbrush makes my teeth feel extra clean, and I love how it shuts off after 2 minutes
Written by a customer while visiting philips.com
Posted by: Melody Anne
Verified Purchase:Yes
[This review was collected as part of a promotion.] I chose this rating because my dentist strongly recommended the product to me. i bought it and have found it an easy way to get my teeth and gums quite clean. I am old enough, my hands aren't quite as agile as they used to be, and this product makes tooth brushing easy. It's also very low maintenance and the weekly cleaning is very quick and simple
Written by a customer while visiting philips.com
Posted by: Teach37
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am quite impressed with my new 4100 Series /23 electric toothbrush. It works well in my mouth doing the cleaning of teeth, and keeps everything refreshed at each brushing.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Stevet40c5
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very easy to use. Much improved report from latest dental check (using a waterpic as well). Love the in-buikt 30 second timer. Very helpful.
Written by a customer while visiting philips.com