Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Average customer rating
4.4
(3,027 Reviews)
Rating breakdown 3,027 reviews
5 Stars
2,055
4 Stars
519
3 Stars
198
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,190 out of
2,499)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Posted by: Wonton
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Left my old Philips handle at last guest house so I went to purchase a new one at a nearby drugstore. Newer model is more powerful but I would have preferred a outlet wall plug charger base to the USBC port
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Roscoe P
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had an older Sonicare unit but this new model is definitely an improvement. It’s slimmer and the on/off button has been moved to a position less likely to turn off accidentally while brushing.
Written by a customer while visiting philips.com
Posted by: Bob R.
Verified Purchase:Yes
[This review was collected as part of a promotion.] so far so good! Does a good job cleaning my teeth. I think replacement brushes are a bit expensive for
what they are.
what they are.
Written by a customer while visiting philips.com
Posted by: Walgin
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.]
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: karoyakani
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] all good except a concern on consumable parts (e.g. brush heads)
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: toothfairy59
Verified Purchase:Yes
[This review was collected as part of a promotion.] light and powerful.
small head for deep cleaning
holds charge well
small head for deep cleaning
holds charge well
Written by a customer while visiting philips.com
Posted by: Phloda
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] My dentist recommended I get a Sonicare and since my new Medicare Advantage plan covered the purchase, I went ahead and bought one. I had been using a battery-powered Spinbrush for the last few years and thought the Sonicare would be an overpriced waste of money, but I was wrong. It scrubs the enamel right down to the gum line. The timing feature keeps me at it. My teeth have never felt so clean and polished. And I'm getting a full two weeks on a charge, even brushing twice a day. Can't wait for my next checkup.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Iowa Sun
Verified Purchase:Yes
[This review was collected as part of a promotion.] Worse in every way than the 4100 HX6810 that I purchased in 2020.
The charging cord is USB, but it does not come with a plug adapter. You have to provide that yourself.
The on/off button has very little travel, and it is not clear whether it is set to high or low. That option itself is poor. You should be able to set which option you want to use. It does not hold a charge as long as the older model. It is thinner than the older model, which likely means a smaller battery, thus the poor charge life. Look so many things now days, the price goes up, the quality is down, and the product is inferior to what it used to be. My old 4100 lasted five years. It bet this one won't last 2. I won't buy another 4100
The charging cord is USB, but it does not come with a plug adapter. You have to provide that yourself.
The on/off button has very little travel, and it is not clear whether it is set to high or low. That option itself is poor. You should be able to set which option you want to use. It does not hold a charge as long as the older model. It is thinner than the older model, which likely means a smaller battery, thus the poor charge life. Look so many things now days, the price goes up, the quality is down, and the product is inferior to what it used to be. My old 4100 lasted five years. It bet this one won't last 2. I won't buy another 4100
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 13, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with your Sonicare 4100 Series toothbrush and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with your Sonicare 4100 Series toothbrush and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com