Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Average customer rating
4.4
(3,027 Reviews)
Rating breakdown 3,027 reviews
5 Stars
2,055
4 Stars
519
3 Stars
198
2 Stars
123
1 Star
132
88%of customers recommend this product.
(
2,190 out of
2,499)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/03 - White
Customer Rating
1
One of the toothbrush battery does not charge anym
on August 27, 2025
Posted by: Arif123
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] One of the toothbrush is not working anymore after using it for 2 months.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, August 28, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Great so far. Will update after a year of usage.
on August 27, 2025
Posted by: ZPan
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far so good. My last toothbrush failed after about a year of usage. Then, the metal shaft cannot stay centered. So, I bought this toothbrush. I tried to use softer force when brushing with this toothbrush. So far, the toothbrush holds up. The metal shaft has a bit of deviation from the center. But, it is not that severe.
Written by a customer while visiting philips.com
Posted by: gary250
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the timer, so I know where to put the brush.Keeps me writng for the right amount of time
Written by a customer while visiting philips.com
Posted by: Vjvt
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have returned this toothbrush. It was so sensitive to the pressure that it didn't run a lot of the time and I barely had it on my teeth. The timer wasn't long enough to get all my mouth done. This is my third Sonic are so it's not like I didn't know what to expect.
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, August 27, 2025
Hello!
Thank you for sharing your experience with the Philips 4100 Series HX3681/23 Sonic Electric Toothbrush. We're sorry to hear that it did not meet your expectations, especially given your familiarity with our Sonicare products.
We strive to provide high-quality oral care solutions, and your feedback is valuable. Regarding the pressure sensitivity, our Sonicare toothbrushes are designed to optimize brushing by reducing pressure to protect your gums and teeth. As for the timer, our toothbrushes typically have a built-in timer set to the recommended brushing time for optimal oral health.
Since this was your third Sonicare toothbrush and you’ve returned it, we want to ensure future products better meet your needs. If you need assistance with anything or choosing a model that suits your needs, feel free to get in touch with us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Thank you for sharing your experience with the Philips 4100 Series HX3681/23 Sonic Electric Toothbrush. We're sorry to hear that it did not meet your expectations, especially given your familiarity with our Sonicare products.
We strive to provide high-quality oral care solutions, and your feedback is valuable. Regarding the pressure sensitivity, our Sonicare toothbrushes are designed to optimize brushing by reducing pressure to protect your gums and teeth. As for the timer, our toothbrushes typically have a built-in timer set to the recommended brushing time for optimal oral health.
Since this was your third Sonicare toothbrush and you’ve returned it, we want to ensure future products better meet your needs. If you need assistance with anything or choosing a model that suits your needs, feel free to get in touch with us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Bobby Dee
Verified Purchase:Yes
[This review was collected as part of a promotion.] Finally replaced my old Sonic toothbrush. This new model is thinner and more powerful than my older model. I feel like my teeth are ultra clean after using it.
Written by a customer while visiting philips.com
Posted by: Frankie 51
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the very best toothbrush I’ve ever had! I have been recommending this to my friends. My teeth have become so many shades brighter and my moth feels so clean! Sometimes I brush twice. I love this and will never go back to any other toothbrush.
Written by a customer while visiting philips.com
Posted by: TheGoat01
Verified Purchase:Yes
[This review was collected as part of a promotion.] I thought 2 minutes was a long time to brush teeth, but time flies by now! The soft bristles feel wonderful against mt gums.
Written by a customer while visiting philips.com
Customer Rating
4
This product is great for those who brush too hard
on August 25, 2025
Posted by: Quiltmomma
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This toothbrush does take some getting used to. I have always used an electric toothbrush but not the Sonic. It cleans good and I like the way it detects if you are brushing to hard.
I would recommend this to a friend!
Written by a customer while visiting philips.com